Consumers Are Struggling With Healthcare Literacy

The Healthcare Literacy Takes One Step Forward, and Two Steps Back consumer report created by Optavise has revealed data showing that consumers are still struggling with healthcare literacy. The organization surveyed 1,055 employees with employer-sponsored health insurance in the United States. Survey results show that 65 percent of respondents stated that they do not usually compare prices before getting healthcare. As a result, they may be overpaying. Only 10 percent of respondents stated they check whether a medical provider or facility is in-network whenever their health plan changes (down from 25% in 2021).

By partnering with health benefits educators and digitizing education, more employers can help employees improve their financial well-being and healthcare literacy.  

Additional Key Findings: 

• Avoid surprise medical bills (39%)
• Understand how their deductible, copay/coinsurance, and out-of-pocket maximum (OOPM) impact their wallet (33%)
• Review an explanation of benefits (EOB) and medical bill for errors (30%)
• Research healthcare costs and why they matter (29%)
• Choose a plan and where to get care (22%)

How GMS Can Benefit Your Business

Here at GMS, we understand that it is important for you and your employees to have a better understanding of healthcare costs. We provide our clients with various tools and resources to find a coverage solution tailored to your needs. Furthermore, partnering with GMS will provide you with access to a team of experts who will be there to answer any questions you may have. Contact us today to learn more.