Information Technology FAQs
IT services provided by GMS can protect data for businesses through secure systems, encryption, access controls, and audits. This page answers questions commonly asked about GMS Connect and how employers can benefit from their Information Technology services.
How is my data protected?
Employer and employee data is encrypted on its way to GMS Connect cloud servers and again once the data arrives at GMS Connect servers. Security surrounding this data is monitored 24/7/365.
How long is my company data stored?
While in partnership with GMS, client data is processed and stored for a revolving seven-year timeframe.
Does GMS have data compliance certifications?
GMS will provide a SOC 1 Type 1 report to clients or prospects by request.
As an executive, what oversight do I have for other users within my organization?
A seamless audit log of actions taken within the GMS Connect system is automatically stored for every system user. Data is available for reporting within a click of your mouse.
Can I restrict system access from a particular location?
Allows system access from a specific, or a range of IP addresses for each user.
What user-level security measures are in place?
- Multi-factor authentication for increased security provisions is required on all accounts
- Password requirements: user security starts with strong password requirements that prevent fraudulent access
What control do I have to edit my employee’s data access?
A flexible user-based security model allows employers to grant specific data access to pertinent members of their organization. Editing your security allowances is a simple and user-friendly experience.
What kinds of technical services are available via mobile devices?
- GMS Connect mobile app: gives one-touch access to medical ID cards, workers’ compensation procedures and contacts, payroll information, and more.
- TimeClockPlus mobile app: mobile timekeeping solution
- ExpensePath mobile app: mobile expense reporting solution
- New-hire onboarding
- Benefits enrollment
Can I manage multiple entitines from one database?
You can seamlessly switch between FEINs, add departments, employees, divisions/departments, locations, etc. for quick back-end integration with your growing business.
- Over 500 canned reports and customizable Ad-Hoc reporting- pull reports across multiple entities
- Custom reporting and G/L specialist on staff
- Easily edited user data access
Do my employees have access to their information?
Yes. GMS utilizes electronic onboarding for new hires and benefits. Details about pay history including pay stubs and W-2s are available to each employee via the portal. We also offer an app where one may view details about benefit claims, medical cards, PTO, etc. Our integrated timekeeping system also offers an app for time clock punches and leave request processing.
Learn More About IT Services
Call (330) 659-0100 today for more information on our IT services and to learn how we can make managing your business simpler, safer, and stronger. You can also login to GMS Connect to submit hours and view system data for your organization.