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  • Let’s face it; you’re not going to get along with every person you meet—and that includes the people you work with.

    Conflict in the workplace happens at every organization and ignoring it can be costly. A study by professional training and coaching company CPP, Inc. found that 85 percent of employees experience conflict in the workplace. When it’s fight or flight, it’s easy to want to avoid conflict at all costs; however, your organization will surely pay the price by avoiding conflict management altogether. CPP’s research found that workplace conflict wastes nearly three hours per week, costing $359 billion in paid hours.

    Because every employee possesses a unique set of attitudes, visions, and values that may differ from that of their co-workers, these differences can sometimes lead to conflicts in the office. We put together some conflict management tips to help you understand what can spark a conflict in the workplace and how you can put out the flames for even the hottest office tempers.

    Two employees with clashing personalities, egos and opinions get into a conflict at work.

    What Causes Conflict in the Workplace?

    Given the multitude of personality types in any given workplace, it’s no surprise that the vast majority of employees find themselves dealing with conflict in a professional capacity. CPP found that the main sources of conflict include:

    •  Personality clashes and warring egos
    • Stress
    • Heavy workloads and inadequate resources
    • Poor leadership
    • Lack of role clarity and accountability
    • Bad team pairing
    • Compensation issues

    When Should HR Get Involved?

    When there’s a conflict in the workplace, it’s best to work to resolve the issue right away. If conflict is left unresolved—or handled incorrectly—workplace conflict can have negative results. It’s especially important for HR to step in during the following scenarios.

    Employees threaten to quit over the problem

    Employee retention rates can drop if a problem isn’t properly handled. Research by PsychTests found that 42 percent of workers would quit their jobs due to a toxic work environment.

    Disagreements get personal

    When you don’t correct a problem, employees tend to believe they can do and say whatever they please, like hurling personal insults and attacks at colleagues. This can lead to a loss of respect between employees and create a huge bullying problem at your company. About one in five workers say they have directly experienced bullying on the job, according to a survey by the Workplace Bullying Institute.

    The morale and success of your organization is affected

    A unified company will boast high morale and great business performance. When conflict threatens the culture and success of your company, your organization can’t perform to its full potential. A toxic workplace culture can cause workers to feel stressed, depressed, and anxious, and they may even lose sleep over it. This can negatively impact your employees’ immune systems, making workers more susceptible to illness and sick days. Employees may even just take days off to avoid the office bully, as the CPP survey found that one in four workers have seen conflict lead to sickness or absence.

    Positive Results of Conflict Management

    Good conflict management can lead to lasting benefits for your organization. By taking the right measures to resolve conflict in the workplace, CPP found that 76 percent of workers saw positive outcomes, including:

    Improved working relationships and a better understanding of others

    Conflict resolution is all about open communication, so it’s important that employees calmly talk about workplace issues to help everyone better understand each other and see situations from different points of views. Maybe one employee doesn’t like when another listens to music at without headphones. Perhaps someone else doesn’t like that he or she was passed over for a promotion. These problems don’t always go away on their own, so talking about it can not only improve working relationships, it can also help prevent problems in the future.

    Better solutions to future problems and challenges

    Having the right infrastructure in place for dealing with conflicts can provide an excellent precedent for how conflicts can be dealt with in the future. That way, you know how to handle any conflict before it becomes a bigger issue.

    Greater performance and increased motivation

    When employees are happy, they will be more motivated to do a good job. A study from the University of Warwick found that employee happiness can result in a 12 percent increase in productivity.

    Try This Conflict Management Strategy

    Whether it’s a quarrel between two employees or a squabble across entire departments, it’s best not to waste any time getting to the bottom of it. Schedule a meeting to address the problem in a private, neutral setting, such as a conference room.

    You can also follow these nine steps adapted from the Society for Human Resource Management to quickly and effectively resolve the conflict:

    1. Set ground rules. All parties should agree to treat each other with respect and try to listen and understand each other’s views.
    2. Ask each participant to describe the conflict and their ideal outcome. Focus on specific behaviors and problems instead of on people and have them use “I” statements rather than pointing the finger with “you” statements.
    3. Ask participates to repeat back what others have said to ensure there is no miscommunication.
    4. Summarize the conflict based on what you have heard. Make sure participants are all in agreement.
    5. Brainstorm solutions. Discuss all possible options in a positive manner. Remember: No idea is a bad idea.
    6. Process of elimination: Rule out any solutions that participants agree won’t help resolve the issue.
    7. Summarize all possible options to determine the best possible solution. Make sure all parties agree on the solution.
    8. Execute the agreed-upon solution by assigning next steps to each participant. Make sure all parties agree on their next steps. Lay out a plan to follow up, if necessary.
    9. End the meeting on good terms. Ask the participants to shake hands, apologize and thank each other for working to resolve the conflict.

    While it’s easy to want to shy away from conflict at work, it’s far better for your organization to address these issues. Employee training and performance managementare key HR functions that can help create a workplace culture that fosters camaraderie—not conflict—among your employees. Contact Group Management Services today to talk with one of our experts about the different ways you can manage conflict at your organization.

  • As politics become more polarizing, small businesses can get stuck in an uncomfortable position. For every employee who can express political beliefs without creating any issues within the workplace, certain conduct can have a direct impact on your business.

    Managing political discussions in the workplace is a tricky balancing act. On one hand, different opinions and an open culture can create new relationships and creative ideas. On the other hand, certain discussions can create animosity between individuals that fractures company morale and impacts productivity. Employers must also consider potential legal protections for political speech. 

    With all these factors, it’s easy to view political debates in the workplace as ticking time bombs for your business. Fortunately, there are steps you can take to manage political discussion in the workplace and protect your business.

    A group of employees arguing after discussing politics in the workplace. 

    Understand Your Legal Responsibilities Regarding Political Discussion

    Before you can take measures to handle political activity within the workplace, it’s essential to understand what you can and can’t do in terms of managing political discussions as an employer. Certain regulations may limit your potential options for preventing problems created by heated political discussions, so it’s critical to stay compliant with existing local and federal laws.

    One of the most notable potential concerns about limiting political discussion in the workplace is the First Amendment. According to the National Law Review, “in most states, employees of private companies are not protected from discrimination based purely on political affiliation or activity.” While the First Amendment prohibits the government from restricting free speech, private employers are generally able to set their own rules regarding acceptable speech. This means that small business owners do have some control over what can be said in workplace scenarios.

    Of course, there are some notable exceptions to what private employers can prohibit in terms of political talk. To start, the National Labor Relations Act allows private employees to discuss labor-related issues, such as wages and hours. This also extends to topics like working conditions and unionization, which some may construe as political. 

    Certain states and cities also have laws in place to protect political expression. Employers should not be seen as taking any measures to discriminate against employees for their political or voting activities. In addition, many states and cities disallow employers from influencing their employees’ political decisions as well. These rules can vary by state or city, so you’ll need to review your local laws to see if your business is affected by any of the following: 

    • Laws to prohibit employers from retaliating against employees for engaging in “political activities.”
    • Laws to protect employees’ right to express “political opinions.”
    • Laws to disallow discrimination against employees based on party membership or engagement in election-related speech and political activities.

    What Small Businesses Can Do to Manage Political Discussions in the Workplace

    While existing laws create some limitations in terms of what you can and can’t prohibit, there are measures you can take to manage political debates among employees without leaving yourself in legal trouble.

    Create policies against discrimination that apply to all employee groups

    One major point of contention in political discussions gone wrong is when one or more employees view another worker’s words or actions as discriminatory. One person’s opinion may seem like harassment to another, which can create serious internal concerns. 

    While you may not be able to cleanly parse through people’s opinions, you can institute anti-discrimination and harassment policies to snuff out any egregious behavior inside and out of political discussions in the workplace and online. These policies can make it clear where your business stand when it comes to discrimination against:

    • Race
    • Gender
    • Age
    • Religion
    • Ethnicity/nationality
    • Disability/medical history
    • Marriage/civil partnership
    • Pregnancy/maternity/paternity
    • Gender identity /sexual orientation

    You should also make it clear how employees can safely report harassment in the workplace. Employers are obligated to take any harassment or discrimination claims seriously and investigate all employee complaints. If you deem that any political discussion devolved into harassment involving the aforementioned protected characteristics, you can use that as grounds to resolve the situation quickly and effectively, whether that’s a warning to the offending party or further punishment.

    It’s also important to make sure that these policies are equally applied for all employees. Every individual should be held to the same standards when it comes to discussing politics at work whether they are an entry-level employee or an executive.

    Have a policy to limit or ban visual political displays

    Political discussions don’t need casual conversations to become an issue. Visual displays such as posters, stickers, or campaign buttons can trigger unwanted conversations unless you put a policy in place to prevent these problems.

    While certain topics are protected, employers are able to ban political clothing or items on work premises. Whether the message displayed on a coffee mug, bumper sticker, or other item is positive or negative in nature, you can limit or completely prohibit these visual displays in your office or other work areas. In turn, these items won’t be able to instigate any unwanted political discussions.

    It’s also important to remember that these visual displays can extend to accidental sources as well. For example, office televisions can create an unwanted situation if you’re not careful. Be careful which types of television programs play to prevent accidental conversation starters – depending on the current political climate, it may be best to turn off these sources altogether.

    Dissuade against touchy subjects

    While difficult subjects can create meaningful conversations, there are certain topics that can quickly devolve into heated arguments. It’s best not to call out these topics in any policies – doing so may only call more attention to them for certain individuals. However, that doesn’t mean that you can’t try to diffuse any situations involving hot button issues at work.

    If a debate involving a touchy political subject arises on a public platform at work, make sure that your or some other HR representative steps in to pacify the situation. You want to make it clear that while you don’t want to hinder anyone’s political beliefs, the employees must maintain a friendly work environment and that their current discussion is creating conflict. If the employees have any concerns or continuing issues, you and any other HR representatives can meet with them in private to determine a solution that’s fair for everyone involved.

    Protect Your Business from Uncomfortable Situations

    While you can’t necessarily eliminate political discussions in the workplace, you can help limit unwanted conversations that can negatively impact your business. By setting clear, consistent policies and creating a healthy workplace environment, you can help your employees thrive even if they don’t necessarily agree on certain viewpoints.

    Of course, it’s not always easy to create and maintain comprehensive policies and oversee any disputes in the workplace. As the owner of a small business, those responsibilities can fall to you. Fortunately, GMS can help take this burden off your shoulders. Our experts can work with you to create compliant policies and protect your business. Contact GMS today to talk to one of our experts about how we can make your business simpler, safer, and stronger.