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  • Lawmakers in Pennsylvania have filed legislation to legalize recreational marijuana. The recent filing of House Bill 2210 marks a significant shift in the state’s approach to cannabis regulation. House Bill 2210 aims to regulate the personal use and possession of cannabis for recreational purposes. Since the state legalized marijuana for medical purposes in 2016, this proposal would allow medical marijuana patients in the state to cultivate a limited number of cannabis plants at home for personal use, a practice currently prohibited.

    The bill outlines specific workplace requirements concerning the use of marijuana by employees and job applicants. It grants employers the authority to establish zero-tolerance, drug-free workplace policies, enabling them to take disciplinary action, including termination, against employees found to be impaired by marijuana while on duty.

    Grounds For Legalization

    The sponsors of the legislation emphasize the move toward legalization is rooted in “safety and social equity.” State Representative Amen Brown, a prime sponsor of the bill, highlighted the potential loss of tax revenue and job opportunities to neighboring states such as New Jersey and New York, which have already implemented adult-use cannabis laws. He stressed the economic implications of not embracing legalization, stating that failing to do so “risks permanently ceding hundreds of millions of dollars of new tax revenue as well as thousands of jobs” to other states.

    Implication For Business Owners

    For business owners in Pennsylvania, the potential legalization of recreational marijuana brings several implications and considerations:

    • Workplace policies: If the legislation is passed, businesses can uphold zero-tolerance, drug-free workplace policies regarding marijuana use. This means they can take action against employees found to be impaired by marijuana while on the job.
    • Adaptation to change: Business owners must adapt their human resource policies and employment practices to align with the new regulations. This may involve updating employee handbooks, revising drug testing protocols, and providing training to management and staff on the updated policies.
    • Economic opportunities: With the legalization of recreational marijuana, there may be potential economic opportunities for entrepreneurs and business owners to enter the cannabis industry. This could include the development of cannabis-related products or services, retail opportunities, or participation in the cultivation and distribution aspects of the industry.

    Next Steps For Business Owners

    The potential legalization of recreational marijuana in Pennsylvania opens a new environment for business owners. As a business owner, you’re juggling numerous roles at once. Now, try adding cannabis compliance to the mix. There’s simply not enough time in a given day to handle it all on your own.

    Fortunately, that’s where a professional employer organization (PEO) can assist business owners and relieve them of the extra burden. A PEO like GMS offers tailored solutions to navigate the evolving regulatory landscape, revamp workplace policies, and ensure compliance with the dynamic legal framework. How does this benefit business owners? A partnership with GMS allows business owners to focus on driving their core business operations while receiving guidance from our HR experts on the changing dynamics of cannabis regulation. So, if you’re ready to roll with the highs and lows of the cannabis industry, contact us today, and let’s blaze a trail to success together.

  • The recent decision by the 7th U.S. Circuit Court of Appeals has brought to light crucial implications for employers’ responsibilities under the Family and Medical Leave Act (FMLA). This ruling emphasizes the need for employers to adjust performance expectations for employees who are on approved FMLA leave. Continue reading to dive into the details of this decision and its potential impact on how employers navigate the FMLA.

    Brief Overview Of The FMLA

    The FMLA is a federal labor law that provides certain employees with essential benefits related to leave for family or health issues. The purpose of the FMLA is to help employees balance their work and family responsibilities, allowing eligible employees to take unpaid, job-protected leave for specific family and medical reasons.

    Employees are eligible if they have worked for their employer for at least 12 months. In addition, they must have worked at least 1,250 hours over the past 12 months. The employer must have 50 or more employees within 75 miles of the employee’s location.

    Qualified employees can take up to 12 weeks of unpaid leave each year for the following reasons:

    • Birth and care of a newborn child
    • Adoption or foster care placement of a child
    • Caring for an immediate family member (spouse, child, or parent) with a serious health condition
    • Taking medical leave when the employee is unable to work due to a serious health condition

    Employer responsibilities

    Employers covered by the FMLA must provide eligible employees with the specified leave. Group health benefits must be maintained during the leave. FMLA applies to public agencies, public and private elementary and secondary schools, and companies with 50 or more employees. Time taken off work due to pregnancy complications can count towards the 12 weeks of family and medical leave for the allocated year.

    The Case: OSF HealthCare System Vs. Former Employee

    A former employee of OSF HealthCare, an Illinois-based health care provider, filed a lawsuit claiming they violated her rights under the FMLA. The plaintiff alleged that the company failed to reasonably adjust its performance expectations to reflect her reduced hours while on leave. She cited instances where unadjusted deadlines were imposed despite her reduced office hours. In addition, she highlighted a substantial increase in workload during her leave period, including integrating two acquired hospitals into her unit. The plaintiff also pointed out that certain goals required mentorship, which she did not receive, and coordination with others outside her authority or control.

    In response, OSF defended its actions by stating the plaintiff was terminated for not meeting performance expectations outlined in a performance improvement plan (PIP) established upon her return. A PIP is a written document that outlines an employee’s performance gaps and provides a roadmap for improvement.

    Court Ruling And Implications

    The district court initially ruled in favor of the defendant, emphasizing the plaintiff failed to establish a causal connection between the exercise of her FMLA rights and her termination. However, the 7th Circuit Court of Appeals highlighted a genuine dispute over the amount of approved leave the plaintiff took, which could impact the outcome of the case. The court ruled that such a significant difference in testimony regarding the duration of leave warranted resolution by a jury.

    The appeals court also questioned the timing and motivation behind implementing the PIP, emphasizing that the defendant did not communicate to the employee that poor performance led to the PIP or that deficiencies would result in termination. Consequently, the court vacated the decision and remanded the case for trial, underlining the need for a jury to assess the sincerity of the employer’s motivation.

    Key Takeaways For Employers

    The ruling by the 7th U.S. Circuit Court of Appeals serves as a vital reminder for employers regarding their responsibilities under the FMLA. It underscores the following key implications:

    • Adjusting performance expectations: Employers must adjust performance expectations for employees on approved FMLA leave, considering reduced hours and potential limitations resulting from the leave.
    • Causal connection: Establishing a causal connection between an employee’s use of FMLA leave and their termination is crucial in FMLA cases. Employers should ensure that disciplinary actions are not perceived as retalitory or interfering with the employee’s FMLA rights.
    • Transparency and communication: Employers need to effectively communicate performance-related concerns and any subsequent disciplinary measures to employees, especially in cases where FMLA leave is involved. Lack of transparency could be perceived as pretextual and potentially lead to legal ramifications.

    Stay Compliant, Partner With A PEO

    The intricacies of the FMLA can feel overwhelming for small business owners. However, there’s a strategic solution: partner with a professional employer organization (PEO) like GMS. We offer expertise in HR compliance, assist with leave requests associated with FMLA, and ultimately ensure you’re compliant with FMLA regulations. It’s time for you to focus on propelling your business forward and let us handle the nitty-gritty aspects of your business. It’s a win-win scenario that empowers businesses to thrive. Contact us today to learn more.

  • In a bid to overturn the U.S. Department of Labor’s (DOL’s) final rule, which aims to tighten the criteria for classifying workers as independent contractors, Representative Kevin Kiley, R-California, and Senator Bill Cassidy, R-Louisiana, have introduced the Congressional Review Act (CRA) resolutions. While it’s scheduled to take effect on March 11, 2024, several business organizations are challenging the rule in court. Continue reading to dive into the key aspects and implications of this rule, the responses from stakeholders, and the potential outcomes of the ongoing battle.

    The Controversial Rule

    The new rule, set to replace the 2021 framework, introduces a more complex six-factor test to determine whether a worker should be classified as an employee or an independent contractor. This shift has been resisted by several business organizations, including the U.S. Chamber of Commerce, which has joined a lawsuit challenging the rule. The Chamber of Commerce argues that the new rule fosters ambiguity, restricting businesses’ ability to provide essential training to independent workers.

    Criticisms And Concerns

    Representative Kevin Kiley has strongly criticized the new rule, alleging it restricts the freedom of U.S. workers to operate as independent contractors. He contends the rule will jeopardize the livelihoods of millions of independent professionals and take away the freedom of many others to enjoy flexible work arrangements.

    In addition, introducing the six-factor test has raised concerns among businesses, particularly small businesses, regarding the potential confusion in determining worker classification. This uncertainty threatens the independent contractor model, enabling companies to scale their operations and retain specialized expertise while granting workers flexibility and control over their work activities.

    Six Factors Of The New Test

    The six factors of the new test include the following:

    1. The degree of employer control over the work

    2. The worker’s opportunity for profit or loss

    3. The level of skill and initiative required for the work

    4. The permanence of the working relationship

    5. The worker’s investment in equipment or material

    6. The extent to which the service rendered is integral to the employer’s business

    Seeking Clarity And Challenging The Rule

    Representative Kevin Kiley has called for the withdrawal of the independent contractor rule and has requested specific guidance from the DOL’s Wage and Hour Division Administrator on the criteria for employee and independent contractor classification. His concerns center on the need for clarity and understanding amidst the complexities of the new rule.

    The Road Ahead

    Despite the intense efforts to challenge the rule, the odds of a successful resolution remain uncertain. The Democrat-controlled Senate presents a formidable obstacle, requiring a two-thirds majority to overcome a potential presidential veto. In addition, the rule faces multiple legal challenges, with lawsuits alleging its illegality and deviation from the Fair Labor Standards Act (FLSA).

    The battle over the worker classification rule is poised to have far-reaching implications for businesses, workers, and the regulatory landscape. As the debate unfolds, stakeholders eagerly await the resolution of this issue, mindful of the potential impact on the workforce and the broader economy.

    Advice For A Small Business Owner

    We’ll make it simple – consider partnering with a professional employer organization (PEO). PEOs offer a compelling avenue for small businesses to address these challenges. By partnering with a PEO, small businesses can leverage expertise in HR management, gain access to comprehensive guidance on employment regulations, and receive tailored support in navigating worker classification complexities. As the landscape of labor regulations continues to evolve, the role of PEOs in assisting small businesses in effectively classifying workers and ensuring compliance with changing labor standards cannot be overstated. Meet Group Management Services (GMS), a certified PEO (CPEO), ready to take on the administrative burdens small business owners don’t have the time and energy to worry about. Get a quote from us today to start your journey with a simpler, safer, and stronger business.

  • As a small business owner, the day-to-day can feel like an endless cycle of putting out fires and being pulled in conflicting directions, leaving you with little to no time to work on the aspects of your business you’re most passionate about. However, HR can’t be ignored; it involves intricate and time-consuming tasks that demand ongoing attention. If mismanaged, your company could face harsh penalties and reputational harm that could take months or years to recover.

    While handling it all yourself may seem doable, as your business grows, it may not be possible to juggle the many moving pieces that make up successful and compliant HR policies and procedures – even with the best intentions, mistakes and oversights happen. Professional employer organizations (PEOs), such as GMS, help ensure nothing falls through the cracks.

    What Is A PEO?

    PEOs manage various HR tasks, such as benefits administration, payroll processing, recruitment, risk management, and other operations responsibilities. PEOs help safeguard your business against potential legal and reputational pitfalls. They specialize in maintaining compliance, ensuring that your HR policies align with federal and local employment regulations.

    In addition to compliance, they serve as a partner in the strategic management of HR functions. Through optimizing processes and introducing best practices, PEOs can significantly enhance your overall efficiency and productivity, which help attract and retain top talent.

    PEOs act as an extension of your business and provide the support needed to navigate the complexities of HR. While PEOs take on the administrative burdens of HR, they follow your lead. This arrangement ensures that your business’ core identity and operational direction remain firmly in your hands. In other words, PEOs don’t take over your business. Instead, they free up your time and energy by taking over the administrative aspects of HR processes so you can focus on core business activities such as strategic planning, business development, and customer engagement.

    Benefits Of Working With A PEO

    PEOs allow you to offer exceptional and competitive benefits to your team. PEOs pool their buying power and can negotiate with insurance and benefits vendors, giving you access to broader and more competitive benefits packages. These can include health insurance, dental and vision plans, retirement savings plans, and even wellness programs, which might not be possible for you to offer as a smaller business on your own.

    The ability to offer top-tier benefits packages can significantly impact your company’s recruitment and retention efforts. In a competitive job market, attractive benefits packages stand out to high-performing talent, making them more likely to join and stay with your company long-term.

    In addition, partnering with a PEO can lead to the following:

    • Financial savings: One way PEOs can save money is by reducing employee turnover costs. Not only is hiring simplified and faster, but partnering with a PEO can help refine your HR processes, helping with overall job satisfaction and retention.
    • Technology system access: Partnering with a PEO provides access to several technology platforms, including human resources information systems (HRIS), online payroll solutions, and more. These user-friendly platforms can seamlessly integrate with your existing systems, enabling straightforward access to employee information, report generation, and data storage capabilities.
    • Scalability: As your business grows, a PEO can quickly adapt to your changing needs, from adding new employees to expanding into new cities or states. This scalability can be a significant advantage for rapidly growing businesses.
    • Enhanced recruitment: PEOs equip you with the necessary tools and expertise for efficient employee recruitment, onboarding, and ongoing training processes. From creating a job posting to screening various candidates, PEOs free up your time so you only interview qualified applicants. Beyond screening talent, PEOs help establish a complete onboarding process, ensuring new hires are effectively integrated into your company and receive the training they need to succeed.
    • Employee development and training: Ongoing training is necessary to ensure your team is well-versed in their responsibilities and the company’s procedures. PEOs can help facilitate this through learning management systems (LMS), enabling you to establish and track employee training programs.

    Is A PEO Right For My Business?

    There are many factors to consider when deciding if a PEO is right for your business. First, it’s crucial to take inventory of your specific pain points. Are you looking for help with payroll, compliance, employee benefits, workers’ compensation, or all of the above? Understanding your needs will help you choose if a PEO is right for you.

    Additionally, consider the cost of a PEO. PEOs will save you time and money in the long run; however, it’s crucial to understand the pricing structure and compare it against the potential cost savings to ensure it’s truly the best decision for you.

    Overall, PEOs offer an excellent solution for small businesses aiming to develop and sustain a strong workforce. Securing top talent involves more than just an appealing job title; employees seek organizations that provide competitive benefits and have comprehensive processes and policies in place.

    HR With GMS

    Our goal is to help employers make their business simpler, safer, and stronger through dedicated HR support. We provide comprehensive HR solutions to companies small, medium, and large throughout the United States, allowing them to increase operational efficiencies, save money, and enhance the overall employee experience.

    With GMS, is a one stop shop, you won’t have multiple vendors providing multiple services. You get one team with years of experience managing HR, payroll and tax, benefits, and risk management. We provide:

    • Expertise: GMS offers a wide range of services and customized support. For the best fit, explore our offerings to ensure our capabilities align with your needs.
    • Peace of mind: GMS is a certified professional employer organization (CPEO), meaning we meet the requirements set by the IRS and can provide specific financial protections and tax benefits.
    • HR in a crisis: Are you ready to handle an HR crisis? GMS can help your business navigate various challenges, from handling sexual harassment complaints to managing workers’ compensation claims. We can ensure your policies remain current and your team is well-equipped to address any challenges. We are always ready to provide support during crises.

    Whether you know exactly what you need help with or aren’t sure where to start, our team is ready to help. Contact us today to connect with one of our experts!

  • In the dynamic landscape of small businesses, owners often find themselves juggling multiple roles, from managing operations to ensuring compliance with labor laws. With limited resources and personnel, handling HR tasks can be daunting, time-consuming, and prone to errors. However, partnering with a professional employer organization (PEO) can offer substantial benefits. Let’s dive into why outsourcing to a PEO could be a game-changer for businesses, even those with as little as five employees.

    Expertise At Your Fingertips

    Small businesses often lack dedicated HR departments or personnel with extensive HR expertise. PEOs bring seasoned professionals to the table who specialize in various HR functions, including the following:

    • Payroll processing
    • Benefits administration
    • Compliance management
    • And more

    By outsourcing to a PEO, small businesses gain access to knowledge and experience without the overhead costs of hiring full-time HR staff.

    Enhanced Benefits Package

    Attracting and retaining top talent is a constant challenge for small businesses, especially when competing against larger corporations with robust benefits packages. PEOs pool together employees from many companies (the PEOs clients), creating economies of scale that enable access to high-quality benefits at competitive rates. From health care and retirement plans to wellness programs and employee assistance services, PEOs empower small businesses to offer comprehensive benefits that are competitive with larger businesses.

    Streamlined Compliance

    Navigating the ever-evolving landscape of employment laws and regulations can be daunting for small business owners. Non-compliance can result in hefty fines, legal liabilities, and reputational damage. PEOs specialize in staying on top of these changing regulations, ensuring their clients remain compliant with federal, state, and local laws. By outsourcing compliance management to a PEO, small businesses can mitigate risks and focus on growth initiatives with peace of mind.

    Time-Saving Solutions

    Time is precious for small business owners wearing multiple hats. Handling HR tasks, such as payroll processing, employee onboarding, and performance management, can eat into valuable time that could be spent on strategic initiatives. PEOs automate these mundane HR processes, streamline workflows, and provide self-service tools that empower employees to manage their information more efficiently. This frees up valuable time for small business owners to focus on driving innovation, expanding market reach, and nurturing client relationships.

    GMS – The One-Stop Shop For Your Outsourcing Needs

    In an increasingly competitive business landscape, small businesses must leverage every available resource to thrive and succeed. Partnering with a PEO offers small businesses a strategic advantage by providing access to expertise, cost-efficient solutions, enhanced benefits packages, streamlined compliance, and time-saving tools.

    At Group Management Services (GMS), a certified PEO (CPEO), we’re here to help businesses in all different industries with as few as five employees to hundreds. If you’re that small business owner hanging on by a thread, look no further – we’re your one-stop shop. Let us unlock your full potential, maximize operational efficiency, and position your business for sustainable growth in the marketplace. Contact our HR experts to get started!

  • As a small business owner, you wear many hats – manager, leader, and mentor. When faced with an employee who isn’t meeting expectations, it’s essential to handle the situation constructively. Enter the performance improvement plan (PIP) – a structured approach that benefits your business and employees.

    What Is A PIP?

    A PIP is a written document that outlines an employee’s performance gaps and provides a roadmap for improvement. Whether job-specific skills or soft skills such as leadership and professionalism, a PIP identifies where an employee falls short. Interestingly, PIPs aren’t just for underperforming employees; they can also guide high-performing individuals seeking career advancement.

    Why PIPs matter for small businesses

    1. Legal protection: PIPs protect your business from potential legal issues. By documenting performance concerns and providing clear expectations, you create a paper trail that safeguards your decisions.

    2. Productivity boost: Addressing underperformance promptly prevents productivity losses. A well-executed PIP can turn things around, benefiting the employee and the company.

    3. Positive company culture: PIPs reinforce a positive work environment. Employees appreciate knowing where they stand and receiving support when needed.

    4. Employee retention: Instead of resorting to termination, a PIP gives employees a chance to improve. Retaining talent is critical for small businesses.

    Creating An Effective PIP

    Crafting an effective PIP is a pivotal step for small business owners in fostering employee development, enhancing productivity, and maintaining organizational performance standards. To make it easy, we’ve created a step-by-step guide for you to follow to implement a PIP within your business:

    1. Assess the situation:

    • Determine if a PIP is appropriate for the specific employee
    • Consider the employee’s role, performance history, and potential for growth

    2. Develop a plan:

    • Collaborate with the employee’s supervisor to create a customized PIP
    • Specify areas for improvement, whether it’s technical skills, communication, or teamwork
    • Set clear expectations and realistic goals

    3. Meet with the employee:

    • Schedule a one-on-one meeting to discuss the PIP
    • Be empathetic and supportive – focus on improvement rather than blame
    • Involve HR if necessary

    4. Monitor progress:

    • Regularly check in with the employee
    • Provide constructive feedback and celebrate small wins
    • Adjust the plan if needed

    5. Evaluate results:

    • Assess progress within the specified timeframe (typically 30 to 120 days)
    • Determine if the employee has met the expectations outlined in the PIP
    • Decide on the following steps: continued improvement, termination, or other actions

    The Assistance Of A PEO

    PIPs are not punitive; they’re a lifeline for employees needing more support. Small business owners should embrace PIPs as a tool to foster growth, retain talent, and maintain a positive workplace. While we’ve provided you with the basics of creating a PIP, implementing it within your business is the next step. Fortunately, our HR experts at GMS are here to help; you don’t have to navigate this alone. Leveraging their expertise in performance management, employee development, and compliance, they assist you in crafting tailored PIPs and ensuring best practices. Ultimately, they’re here to drive performance improvement, foster employee success, and propel organizational growth. Contact us today to learn more.

  • In the bustling world of small businesses, where every decision counts and every action shape the company’s identity, core values serve as guiding stars, illuminating the path to success. But how do small business owners move beyond simple words on paper and root these values in their organization? Continue reading to learn how to go from articulating to implementing, exploring how core values can transcend and become the driving force behind every decision and interaction.

    Defining Core Values

    Core values are the deeply ingrained principles that guide a company’s actions; they serve as its cultural cornerstones. They encapsulate the beliefs, principles, and philosophies that define a company’s culture and identity. For small business owners, defining core values is not simply a box to check but a foundational step in shaping the company’s principles and direction.

    When considering core values for your business, choosing those that reflect the company’s identity, culture, and aspirations is essential. The following is a list of essential core values to consider:

    • Integrity: Upholding honesty, transparency, and ethical behavior in all business dealings.
    • Customer centricity: Prioritizing customer satisfaction and delivering exceptional experiences.
    • Teamwork and collaboration: Fostering a culture of collaboration, mutual respect, and shared goals among employees.
    • Innovation: Encouraging creativity, adaptability, and a willingness to embrace change to drive innovation.
    • Respect: Valuing diversity, treating everyone with dignity, and maintaining a respectful work environment.
    • Adaptability: Being flexible and responsive to changing market conditions, customer needs, and industry trends.
    • Inclusivity: Creating an inclusive environment where diverse perspectives are welcomed, respected, and valued.
    • Sustainability: Committing to sustainable practices and minimizing environmental impact in business operations.
    • Innovation: Encouraging a culture of creativity, experimentation, and forward-thinking to drive growth and differentiation.

    Small business owners must lead by example, living out the core values they proclaim and rooting them into all aspects of the business.

    Nurturing A Value-Driven Culture

    In small businesses, culture doesn’t happen by chance; it’s a deliberate creation nurtured by every interaction, decision, and celebration. Fostering a values-driven culture requires intentional efforts, from hiring practices and onboarding to performance evaluation and recognition. Aligning these practices with core values reinforces their significance and empowers employees to embody the company’s culture.

    Integration Into Daily Life

    Core values should fill every aspect of business operations, from the big strategic decisions to the smallest day-to-day interactions. Small business owners can weave their values into operational frameworks and decision-making processes. By embedding values into daily practices, businesses ensure that every action reflects their principles and contributes to their vision.

    Open Communication And Trust

    Transparent communication is the lifeblood of a values-driven organization. Small business owners should foster open dialogue, inviting feedback, and fostering constructive conversations around core values. Transparent communication builds trust, resolves conflicts, and empowers employees to uphold the company’s values, even in challenging situations.

    Embracing Change And Growth

    As small businesses evolve, so do their core values. Embracing change and remaining adaptable allows businesses to develop their values alongside their growth. Small business owners should regularly revisit and reassess their core values, ensuring they remain relevant and reflective of the organization’s journey and aspirations.

    The Assistance Of A PEO

    When integrating core values into your business culture, professional employer organizations (PEOs) serve as a strategic partner. A PEO like GMS provides expertise and support to ensure your values fill every aspect of your organization seamlessly. From recruitment and training to day-to-day HR functions, a PEO enables businesses to establish cultures rooted in integrity, collaboration, and excellence. By partnering with GMS, businesses uphold their core values and gain the freedom to concentrate on strategic growth initiatives while leaving HR complexities in our hands. Contact us today!

  • In today’s job market, employees have high expectations for employers beyond benefits and compensation packages. In addition to competitive compensation, employees desire a workplace that values and respects them and prioritizes a positive culture. Employees are quick to switch jobs if they encounter a negative or toxic work environment. To attract and retain top talent, it’s vital that, as a business owner, you understand what employees are seeking to address any issues preemptively.

    Employees seek out companies whose actions align with their communicated values. In other words, if you say work-life balance is essential, but the level of work assigned requires regular overtime, or you preach education as a company pillar but rarely offer training or pay for external certifications, your values and actions are misaligned. Employees will take this to heart, which can negatively affect morale, productivity, and more.

    Strong Company Cultures

    Company culture may seem abstract however, there are tangible ways it impacts your business. Company culture is a work environment’s shared values, attitudes, behaviors, and standards. It describes not only your staff’s experiences but also how customers experience your brand.

    Positive cultures tend to include:

    • Clear and open communication. Between employees, across departments, and with management – open and non-ambiguous communication is a critical factor for a healthy culture. Managers should offer plenty of opportunities for their team to provide feedback and be readily accessible to help guide employees and provide clarity when needed.
    • Professional development opportunities. In addition to open communication, companies with positive company culture offer employees the opportunity to grow professionally. Access to training, education stipends, mentorship programs, and other resources can help employees to succeed. In addition, communicate a defined process to the team that explains how employees can get promoted or receive a raise.
    • Collaboration mindset. Positive cultures allow plenty of opportunities for teams to collaborate. Although rewarding individual contributions is essential, a positive work culture fosters a deep sense of belonging through consistent collaboration with peers and across departments. Individuals who feel supported and part of a team often experience more job satisfaction, which boosts productivity and retention.
    • Defined purpose and core values. Core values should be purpose-driven and align with long-term company goals. For example, environmentally conscious companies may aim to become carbon neutral by a specific date – their decisions and actions on a small and larger scale are then all informed by this value. Positive cultures have a clearly defined purpose and core values are easily accessible to employees.
    • Intentional focus on boosting morale. Positive work cultures aren’t built overnight. There is a careful strategy behind them. Leadership plays a critical role in building and maintaining a positive culture, from hiring staff that aligns with company values to creating opportunities for team bonding and implementing recognition and reward programs.
    • Employee recognition. Recognizing the achievements of individuals and departments is essential to a healthy work environment — monetary rewards, public recognition during meetings, a social media post, bonus days off, etc. Positive cultures value acknowledging the efforts of the team regularly.

    Negative Company Cultures

    Even if your company has one or several characteristics of a positive culture, your business might still struggle with culture. Generally, you can identify the health of your work environment by looking at employee engagement, productivity, turnover, and absenteeism. Ensure you look at historical data to identify abnormal spikes and patterns. Suppose a specific team or role has a perpetual turnover or struggles with productivity. In that case, it might be time to carefully examine the team manager, offer additional leadership training, or restructure the role.

    Another way you can assess your work culture is by how often your team stays late, skips lunch breaks, or works on the weekends. When staff consistently work overtime, they likely have too much on their plate and need additional resources to accomplish their tasks. When overtime becomes a pattern, employees can suffer from burnout and increased health issues, which can ultimately affect your bottom line.

    Furthermore, conducting surveys and feedback sessions can offer valuable insights. These should include questions about job satisfaction, relationships with managers, and perceptions regarding the company’s values. When employees leave your organization, ensure exit interviews are part of your off-boarding process. While regular feedback sessions with current employees are helpful, individuals who are leaving may feel able to offer more honest answers.

    Align Your Actions And Values

    Creating a positive culture takes work. You need to establish your values and create a clear implementation plan. Ensure you include your team in decisions affecting their day-to-day and implement their ideas when possible.

    In addition, make sure your leadership team is embodying your values. If collaboration is something you value and there’s a lot of unhealthy competition within a particular department – investigate where that is coming from. Train your managers regularly so they don’t inadvertently promote behaviors misaligned with your values and know how to interrupt them as they arise.

    GMS Resources

    Your employees are your biggest assets, and investing in creating a strong work culture, ensuring your team is engaged, valued, and supported will positively impact your business in the long run. Partnering with a professional employer organization (PEO) like GMS can allow your small business to offer competitive benefits so you can attract and retain top talent. Beyond benefits, GMS can also help you assess your company’s HR practices.

    Ignoring the need for effective HR management is a recipe for disaster. Deficiencies in any HR function, such as payroll, workplace safety, or performance management, could result in the following:

    • Non-compliance fines
    • Miscommunication between departments
    • Slow productivity growth

    Inefficiencies in your HR processes can lead to unforeseen costs that weigh heavily on a small business. PEOs like GMS can perform human resource audits to review your current HR policies, procedures, documentation, and systems. By conducting an HR audit, we can help your business reduce costs and improve its HR functions in a fraction of the time. In addition, HR audits can help assess compliance with ever-changing rules and regulations to minimize legal and regulatory liability.

    Let us help you maintain or improve your competitive advantage. Connect with an HR expert today!

  • As a business owner, employee turnover is a common occurrence. Employees move on for a variety of reasons, some personal, such as moving out of state, and others professional, such as a career change or a new opportunity. When current employees leave your organization, though it may be stressful news at first, you have an excellent opportunity to gain insight into your company and culture. Exit interviews and exit surveys can help you understand areas for improvement.

    Even if you have the best relationship with your team, as leadership, there are likely elements within your processes, policies, or culture that your employees dislike but have yet to voice their concerns about. Exit interviews are your window-in. When done correctly, they’ll give you honest and in-depth responses that can help address aspects affecting employee satisfaction and retention.

    Because you can’t always predict when team members will leave your company, it’s vital to have an exit interview or survey established and integrated into your offboarding process. This ensures you aren’t caught off guard and have the tools ready to capture invaluable information.

    What Is An Exit Interview?

    Like a job interview, an exit interview or exit survey is a series of questions you ask departing employees. These questions should include their reasons for leaving and their perceptions of company culture and leadership. In addition, inquire about salary and benefit expectations to understand what it takes to retain or attract top talent.

    Generally, exit interviews and surveys should take 30 minutes to an hour, depending on how many questions you include. An HR representative or a member of senior leadership should be present during interviews to hear answers first-hand. Take thorough notes during interviews, so your team can evaluate the answers afterward.

    In addition, store all the information collected in exit interviews and surveys in a clearly defined and easy-to-access place. Keep the stored information confidential and remove anything that would identify a former employee. This ensures you can refer to past interviews and identify patterns over time.

    Questions To Ask

    While general questions are helpful, it’s essential to carefully assess your business and the specific insights that would be the most beneficial. For example, if you aren’t aware of how your staff feels about leadership or benefits, tailor most of your questions around those areas.

    We’ve gathered a list of questions to help you get started:

    Why did you start looking for alternative employment?
    Starting with an open-ended question allows you to get directly to the root of why an employee is choosing to leave. Their answer can help direct your other questions. For example, if their answer is because of a lack of professional development, you can delve into more questions about what development opportunities would be beneficial in the future.

    Did you have a positive relationship with your manager/supervisor?
    Managers play a huge role in job satisfaction. In fact, 69% of people say their managers had the most significant impact on their mental health, which greatly impacts day-to-day productivity and satisfaction. As a leader, you’re likely only hearing from your managers and supervisors; this question allows employees to share any minor and major issues they may not have felt comfortable sharing while still employed.

    What was your relationship with your team like?
    Just like managers, team members play a vital role in day-to-day job satisfaction. Unhealthy or cruel team dynamics can take a significant toll on individuals. Understanding team dynamics can help you create a better work culture.

    Was your role and responsibilities clear from the start?
    As the needs of your company evolve, roles often transform. Asking this question can assist you in identifying areas where increased transparency and clarity with your team might be beneficial.

    Did your responsibilities change since you started? If yes, did you perceive these changes as positive or negative?
    Depending on the employee’s tenure with your company, their role may change significantly. This question will provide insight into whether there are ways you can improve the experience of others at your company on similar paths. Do you need to reevaluate job titles or compensation packages when roles develop? Does your team need more say in these changes, etc.?

    What advice would you give management or your team?
    This question can lead to surprising answers and give you ideas on how to improve the experience of everyone in your company. Although there may be ideas that aren’t realistic to implement, other suggestions can prove invaluable.

    Other questions you can ask include:

    • What was your favorite and least favorite aspect of your job?
    • Would you recommend this company to a friend?
    • Did you feel valued and appreciated during your time here?
    • If you ever flagged an issue to leadership, were you satisfied with the outcome?
    • What are you looking forward to in your new role?
    • Is there anything we didn’t cover you would like to add?

    Next Steps

    The work doesn’t end after you’ve gathered your departing employee’s responses. Have your leadership carefully review each answer. Flag areas that need to be addressed and make a clear plan for implementing changes. Ensure you communicate any developments with your remaining team members and allow them to share ideas or pain points.

    Remember that an exit interview shouldn’t be the only time you gather your team’s input. Regularly check in during one-on-ones, team meetings, or even performance reviews. Regular feedback sessions allow you to get ahead of any issues and address concerns before an employee departs.

    While it is too late to address the concerns of former employees, the changes you implement can have lasting impacts on your business, improving job satisfaction, retention, and recruitment efforts.

    Human Resources Information System

    Partnering with a professional employer organization (PEO) like GMS gives you access to powerful tools such as GMS Connect. GMS Connect is a fully integrated, cloud-based human resources information system (HRIS) that enables your services and drives your efficiencies from anywhere and on any device with internet access. Our software allows world-class payroll, benefits, HR, recruiting, performance management, and more – covering the entire HR spectrum from hire to retire.

    If you’re looking for a secure place to store information, such as exit interviews or survey data, GMS can help. Contact us today and let us help you manage your employee data.

  • COVID-19 is, in a way, a thing of the past. However, the impact of COVID-19 on the workforce continues to affect business owners, especially small business owners. As we’ve geared towards normalcy of life before the pandemic, employers are looking to bring their employees back into the office. However, convincing employees to leave the comfort of their home office and return to the office can be a challenge.

    Return To Office (RTO) Efforts

    New data shows employers are taking a two-pronged approach, which includes the following:

    • Offering incentives to make the office more inviting
    • Cracking down on those who fail to comply

    Eight hundred employers who were surveyed in December plan to offer happy hours, provide catered meals for their employees or upgrade their office space to incentivize employees to come back into their office. However, 40% of these surveyed employees are less likely to offer raises, and 37% are less likely to offer childcare benefits as incentives. In addition, 95% said employees who don’t comply will suffer the following consequences:

    • 57% will see their bonus affected
    • 54% will see their benefits affected
    • 53% can expect a reduction in pay
    • 33% will be fired

    Alongside these efforts, 79% track employee office attendance using badge swipes. Ninety-one percent of employers require employees to come into the office at least once per month, while 75% will require employees to go in weekly.

    What The Employees Are Saying

    At the end of the day, your employees are your biggest asset. You want to ensure you listen to what they have to say and what they want. In response to employers’ actions, employees are fighting back against their employers’ RTO plans. For example, Amazon and Disney workers have been petitioning for their employers to reconsider the mandates they have in place. Amazon responded by telling employees if they didn’t comply, they would be blocked from promotions.

    Employers must consider why employees prefer working from home. Companies need to provide RTO incentives. Compensation is how to get people back to the office. Think about it. Working from home saves money on food, gas, car maintenance, clothing, and more, giving workers time back in their day without a commute. While catered meals are a good start, compensation for commuting, childcare, clothing, and more would go much further.

    Strategies To Ensure A Smooth RTO

    The transition back to the office represents a pivotal phase for employers and employees. Encouraging employees to return to the office requires a delicate balance between addressing concerns, promoting a safe environment, and fostering a sense of purpose and belonging. We’ve compiled a handful of strategies business owners can utilize to facilitate a seamless return:

    1. Clear and compassionate communication: Transparent communication is the key to a successful return. Engage with employees proactively, addressing their concerns and providing comprehensive information about the safety measures and protocols put in place. Express empathy and understanding towards individual needs, fostering an environment where employees feel heard and supported.
    2. Flexible work arrangements: Recognize and accommodate the new preferences for flexibility. Offering hybrid work models allows employees to ease into the transition gradually. By providing options for remote work or flexible schedules allows individuals to balance their personal and professional lives effectively.
    3. Emphasize safety and well-being: Prioritize health and safety. Implement safety protocols aligned with Centers for Disease Control (CDC) guidelines. If bringing your employees back to the workforce is new for you since the COVID-19 pandemic, employees might be hesitant about the new surroundings you’re throwing them into. Ensure a clean and sanitized workspace and provide necessary protective equipment to instill confidence in employees about their well-being in the office environment.
    4. Revamp the office experience: Reimagine the office as a space conducive to collaboration, creativity, and social interaction. Create an inviting workplace atmosphere by incorporating elements that encourage connection and teamwork. Organize team-building activities, workshops, or social events that unite people, fostering camaraderie and a shared purpose.
    5. Leadership by example: Leadership plays a pivotal role in setting the tone for the return to office. As a business owner, you must lead by example by being visible, engaged, and supportive. Demonstrating a commitment to the office transition encourages employees to foster a collective sense of purpose.
    6. Employee involvement and feedback: Involve employees in the decision-making process. Encourage feedback and suggestions regarding the RTO strategy. This involvement not only empowers employees but also creates a sense of ownership and commitment to the well-being of the workplace.

    Implementing these strategies allows business owners to pave the way for a smoother and more receptive return to the office. Embracing flexibility, prioritizing safety, fostering communication, and nurturing a sense of community are instrumental in ensuring employees feel valued and supported during this transitional phase.

    How Partnering With A PEO Can Help With Your RTO Plan

    In an era where business landscapes rapidly evolve, leveraging the expertise and support of a professional employer organization (PEO) is a strategic advantage for businesses navigating complex HR challenges. A PEO like GMS serves as a partner, offering a comprehensive suite of HR solutions that streamline operations, mitigate risks, and elevate the employee experience. By entrusting your HR functions to GMS, you unlock the freedom to focus on core competencies and growth initiatives.

    A PEO becomes an invaluable partner through access to HR expertise, compliance guidance, robust benefits packages, and streamlined administrative packages. At the end of the day, a partnership with GMS isn’t just an investment in HR support – it’s an investment in long-term efficiency, resilience, and sustainable success. Contact us today to learn more.