• As a small business owner, you wear many hats – manager, leader, and mentor. When faced with an employee who isn’t meeting expectations, it’s essential to handle the situation constructively. Enter the performance improvement plan (PIP) – a structured approach that benefits your business and employees.

    What Is A PIP?

    A PIP is a written document that outlines an employee’s performance gaps and provides a roadmap for improvement. Whether job-specific skills or soft skills such as leadership and professionalism, a PIP identifies where an employee falls short. Interestingly, PIPs aren’t just for underperforming employees; they can also guide high-performing individuals seeking career advancement.

    Why PIPs matter for small businesses

    1. Legal protection: PIPs protect your business from potential legal issues. By documenting performance concerns and providing clear expectations, you create a paper trail that safeguards your decisions.

    2. Productivity boost: Addressing underperformance promptly prevents productivity losses. A well-executed PIP can turn things around, benefiting the employee and the company.

    3. Positive company culture: PIPs reinforce a positive work environment. Employees appreciate knowing where they stand and receiving support when needed.

    4. Employee retention: Instead of resorting to termination, a PIP gives employees a chance to improve. Retaining talent is critical for small businesses.

    Creating An Effective PIP

    Crafting an effective PIP is a pivotal step for small business owners in fostering employee development, enhancing productivity, and maintaining organizational performance standards. To make it easy, we’ve created a step-by-step guide for you to follow to implement a PIP within your business:

    1. Assess the situation:

    • Determine if a PIP is appropriate for the specific employee
    • Consider the employee’s role, performance history, and potential for growth

    2. Develop a plan:

    • Collaborate with the employee’s supervisor to create a customized PIP
    • Specify areas for improvement, whether it’s technical skills, communication, or teamwork
    • Set clear expectations and realistic goals

    3. Meet with the employee:

    • Schedule a one-on-one meeting to discuss the PIP
    • Be empathetic and supportive – focus on improvement rather than blame
    • Involve HR if necessary

    4. Monitor progress:

    • Regularly check in with the employee
    • Provide constructive feedback and celebrate small wins
    • Adjust the plan if needed

    5. Evaluate results:

    • Assess progress within the specified timeframe (typically 30 to 120 days)
    • Determine if the employee has met the expectations outlined in the PIP
    • Decide on the following steps: continued improvement, termination, or other actions

    The Assistance Of A PEO

    PIPs are not punitive; they’re a lifeline for employees needing more support. Small business owners should embrace PIPs as a tool to foster growth, retain talent, and maintain a positive workplace. While we’ve provided you with the basics of creating a PIP, implementing it within your business is the next step. Fortunately, our HR experts at GMS are here to help; you don’t have to navigate this alone. Leveraging their expertise in performance management, employee development, and compliance, they assist you in crafting tailored PIPs and ensuring best practices. Ultimately, they’re here to drive performance improvement, foster employee success, and propel organizational growth. Contact us today to learn more.

  • When it comes to workplace dynamics, there’s an overlooked yet pervasive issue that transcends the walls of academia: bullying. While conversations on this topic frequently revolve around school-aged children, the stark reality is that it doesn’t disappear after graduation. It’s a common issue among many businesses. In fact, nearly 30% of employees have personally experienced bullying at work. Bullying isn’t just about interpersonal conflicts; it’s also about the overall health of your business.

    Victims of workplace bullying often suffer from increased anxiety and depression, sleep disturbances, and other emotional and psychological issues. These problems can spill over into the workplace, affecting team morale, productivity, and quality of work. In addition, businesses that become known for allowing workplace bullying can suffer reputational harm, which can be difficult to recover from and affect hiring and retention efforts for years.

    As a business owner, it’s crucial to recognize the common signs of workplace bullying and harassment so you can address them quickly. Setting the tone for a respectful and inclusive environment begins with your leadership. By creating a positive work culture and taking its maintenance seriously, you’re not only protecting your business but also establishing yourself as a responsible and compassionate employer.

    What Is Workplace Bullying? 

    Workplace bullying encompasses a range of behaviors; they’re targeted and repeated action(s) by an individual or group aimed at intimidating, offending, degrading, or humiliating another person or group.

    Examples include:

    • Verbal abuse: This involves behaviors such as excessive joking, gossiping, or mockery that can be remaining or hurtful. 
    • Work performance interference: This can include sabotaging someone’s work, unfairly blaming them, or taking credit for their efforts. 
    • Institutional bullying: Occurs when an organization implicitly or explicitly endorses behaviors such as setting unrealistic goals, enforcing unnecessary overtime, or singling out individuals who are having difficulties. 
    • Retaliation: This involves obstructing someone’s career advancement, such as blocking promotions or denying requests for time off as a form of punishment or control. 

    Bullying in the workplace can take various forms, from open harassment to more subtle, covert behavior. Regrettably, managers can also be perpetrators of bullying towards employees. Accounting for about 65% of workplace bullying cases, managers are among the most common offenders. However, it’s not limited to this dynamic; bullying can also happen between colleagues at the same level or even from employees directed towards their managers.

    Laws And Regulations

    Although there aren’t specific laws targeting workplace bullying as a standalone issue, the Civil Rights Act does protect individuals in certain classes. Suppose a situation of bullying or harassment in the workplace is motivated by factors such as race, gender, religion, disability, or other characteristics of protected classes. In that circumstance, it can be classified as discrimination. Mishandling these situations can lead to significant legal consequences.

    Common Mistakes

    One of the biggest mistakes you can make as an employer is not addressing complaints when they occur. According to the Workplace Bullying Institute, employers tend to ignore, rationalize, or outright deny instances of bullying. This approach can be detrimental as it empowers perpetrators to continue their behavior.

    Moreover, when employers respond to bullying reports, the action taken is often just a mild warning, which typically doesn’t effectively deter the negative behavior. In some cases, there’s a disparity in how individuals are disciplined – some face severe consequences while others get off with just a warning. It’s crucial to take every report seriously and ensure that your entire team is aligned with your policies and the steps for corrective action. By addressing complaints earnestly, you send a clear message to your entire workforce about the acceptable behavior and valued culture in your organization.

    Taking Action

    To prevent workplace bullying and harassment, taking a proactive approach/stance is essential. Start by setting clear policies. These should cover what counts as workplace bullying, how to report it, and what happens after a report is filed. Make sure everyone on your team is aware of these policies, and they know where to find them. Including them in your employee handbook is an excellent way to ensure they are accessible to everyone. Additionally, you can:

    • Offer anti-bullying and anti-harassment training: Training sessions can help educate your team about the nuances of bullying and harassment and how to prevent them. 
    • Educate your team on acceptable and unacceptable workplace conduct: Clearly communicate the standards of behavior expected in your workplace to help set clear boundaries for everyone. 
    • Share a statement of commitment: Include a note in your employee handbook that outlines your commitment to a bully-free and respectful work environment. Resharing this statement regularly can reinforce your stance and remind employees of the importance of maintaining a positive workplace culture. 
    • Leadership training: Leadership plays a critical role in creating and maintaining a positive workplace environment. Regularly training your managers in areas such as conflict resolution and cultural influence can help ensure they are prepared to guide their teams in a way that promotes respect, understanding, and collaboration. 
    • Create a healthy culture: Ensure your team isn’t overburdened or excessively stressed. Stress and pressure can sometimes cause individuals to act negatively towards others. By cultivating a healthy work environment and emphasizing teamwork and work-life balance, you can reduce the likelihood of stress-induced conflicts and foster a more supportive and collaborative atmosphere. 

    Workplace bullying isn’t an issue that will resolve itself; it requires effort and commitment from you as a leader and your entire team. By implementing proper policies and systems and generating buy-ins from your staff, you help build and maintain a culture where respect and professionalism are the norm and everyone feels safe and valued.

    Performance Management With GMS

    As a business owner, performance management is critical to making training, career development, compensation, transfers, promotions, and termination decisions. It allows you to set clear goals and expectations for each employee and provide feedback about their performance related to those goals.

    Partnering with a professional employer organization (PEO) like GMS can significantly ease the administrative burdens of managing employees. GMS offers a comprehensive performance review system that includes various tools, such as documentation and tracking, training and implementation, consistent feedback, and more.

    In instances of bullying or harassment reports, having a performance management system with GMS allows you to securely store documentation and create a detailed paper trail. This is crucial if you eventually need to terminate an offender. Maintaining such records not only helps make informed decisions but also protects you and your business in the event of legal actions that a disgruntled employee might pursue in the future. Contact us today, and let us help protect your business.

  • Performance reviews can be powerful catalysts for employee improvement. Unfortunately, the mark is often missed when using traditional review processes, leading to ineffective meetings and causing unnecessary stress for both managers and employees.

    Still, employees appreciate genuine feedback and want to hear about their performance from their managers. In fact, 65% of employees desire more feedback than they currently receive. When executed with care and precision, performance evaluations offer employees valuable insights and a pathway to grow in their roles.

    In other words, effective performance evaluations are a conduit for fostering continuous growth, open communication, and a more vibrant workplace culture.

    What Is A Performance Review

    A performance review allows managers and direct reports to have a focused conversation regarding an employee’s performance, impact, and development. The most common form of a performance review is the annual assessment, often characterized by its lengthy nature, as it attempts to encapsulate an entire year’s worth of work. Traditionally, these reviews focus on past performance rather than looking forward to the upcoming year.

    In addition to annual reviews, there are several other review intervals, each serving distinct purposes, including:

    • Quarterly performance reviews are valuable for setting substantial objectives such as sales targets and business growth. A three-month timeframe typically allows sufficient time for achieving these goals.
    • Monthly performance reviews are particularly beneficial for businesses that engage short-term contractors and consistently onboard new hires. They help ensure alignment with the company’s requirements and expectations.
    • Weekly or biweekly performance reviews serve as practical tools for record-keeping and project management, aiding in maintaining project timelines and progress tracking.

    Performance Review Pitfalls

    More often than not, employers use performance reviews to assess promotions and salary increases. However, a growing body of evidence suggests linking monetary rewards to these reviews may have unintended negative consequences. Specifically, this approach may lead to employees focusing solely on their own productivity rather than their connection to the company’s broader mission. Over time, this can contribute to employee disengagement, a concern particularly relevant to business owners aiming to maintain a motivated and committed workforce. Other common mistakes include:

    • One-sided conversations: When feedback is given unilaterally without encouraging constructive dialogue between managers and employees, this often leads to disengaged and frustrated employees and hinders the effectiveness of reviews.
    • Top-of-mind feedback: This is when reviews rely on immediate, subjective impressions rather than comprehensive and well-considered assessments.
    • Time constraints: Another common issue is when busy managers conduct rushed reviews, neglecting to dedicate adequate time and attention to each review.
    • Unrealistic goals or expectations: The goals and objectives used to evaluate employees must adhere to the SMART criteria (specific, measurable, achievable, relevant, and time-bound). Unrealistic high-performance standards can result in employees feeling frustrated and dissatisfied.
    • Surprises: Springing reviews or providing unexpected feedback or criticisms on employees during reviews can be disheartening and counterproductive to building a motivated workforce.

    Five Tips For Successful Performance Reviews

    To mitigate these common pitfalls, you need to be clear about the purpose of your performance evaluations. The primary aim should be to foster growth and development in employees, providing them with the vital feedback they need to excel in their roles. By reframing the purpose of these evaluations, you can ensure that managers and employees approach them with a positive mindset, viewing them as opportunities for improvement rather than mere assessments. Additionally, you can help create positive reviews through:

    1. Preparing yourself and your employees

    Each review should be carefully prepared by you and your leadership team. Take the time to reflect on your employee’s work, write down your feedback, and use it to guide your conversation. Gather examples, review goals and progress, and ask your employees to do the same. This way, you can ensure the meeting stays relevant, and you address all the critical points.

    2. Structuring the review

    Just as you wouldn’t attend a board meeting without an agenda, doing the same for a performance review is essential. While these reviews can be more relaxed, having a loose structure in place ensures that you and your employees can share your prepared thoughts and feedback effectively.

    Allow time for open-ended questions, such as “How can I support you in achieving your goals?” and “What do you hope to accomplish by your next review?” These questions foster meaningful conversations, encourage goal setting, and promote a collaborative approach to performance improvement.

    3. Focusing on the future

    Performance reviews can be stressful, particularly when addressing challenges or recent setbacks. To help alleviate some stress, conclude each review with clear and actionable next steps. This helps limit ambiguity and provides a well-defined path forward for improvement.

    In addition, try to end the review on a positive note and convey your support for the employee’s success. Make it clear that you’re on their side and are committed to their growth and development within the organization. This reassures the employee and fosters a more constructive and motivating review process.

    4. Being transparent

    Furthermore, the review itself should not contain unexpected revelations or surprises. Avoid withholding negative feedback for the review; instead, make it a point to regularly engage with your employees and share feedback as part of ongoing, open communication. This approach fosters transparency, reduces anxiety, and promotes continuous improvement.

    5. Making time

    Ensure your managers have dedicated, uninterrupted time for performance reviews, free from distractions caused by other tasks or team members. Additionally, carefully consider the logistics and setting of these reviews:

    • Will the review be conducted in an open or closed-door environment?
    • Should it be scheduled in the morning or in the afternoon?
    • Determine the necessary duration of the review.
    • Identify and mitigate potential distractions in advance.
    • Choose between a formal or relaxed setting to create the right atmosphere for the discussion.

    Performance Review Services

    As a business owner, performance management is critical to making training, career development, compensation, transfers, promotions, and termination decisions. It allows you to set clear goals and expectations for each employee and provide feedback about their performance related to those goals.
    Professional employer organizations (PEOs) like GMS can help. GMS offers comprehensive review services that can:

    • Demystify the approach to implementing performance management for any type or size of organization.
    • Recommend the best way to set up an employee appraisal and review process.
    • Optimize or change a current review process based on what is and isn’t working with an existing process or method.
    • Assess and develop employee performance review forms.
    • Review scores and feedback and identify top and bottom performers, leading to conversations regarding promotion, training, discipline, or termination.
    • Move an organization to an online, electronic system for maximum efficiency when conducting a review process.

    Ready to get started? Contact us today, and let us help your team!

  • In today’s fast-paced and competitive business landscape, effective performance management is essential for an organization’s success. Performance management tools have traditionally focused on measurement, providing valuable insights into key performance indicators (KPIs) and individual or team performance metrics. While measurement remains a critical aspect, the true potential of these tools extends far beyond quantification.

    The Limitations Of Pure Measurement

    Performance management tools primarily focusing on measurement tend to capture only a narrow view of employee or team performance. Metrics such as sales targets met or deadlines adhered to are undoubtedly important, but they do not paint a complete picture. They fail to account for the nuances of an individual’s contributions, the underlying factors affecting performance, or the broader context in which work occurs. To truly harness the potential of your workforce, performance management tools must go beyond these quantitative metrics.

    Shifting Toward Holistic Assessment

    Performance management tools can be transformational when they adopt a more holistic approach to assessing performance. This entails considering qualitative aspects such as skills development, innovation, collaboration, and the overall impact of an employee or team on the organization’s mission and values. Holistic assessment recognizes that employee engagement, job satisfaction, and personal growth are as crucial as hitting numerical targets. It’s about understanding the “how” and “why” behind performance, not just the “what.”

    Encouraging Continuous Feedback And Improvement

    Beyond measurement, performance management tools can promote a culture of continuous feedback and improvement. Regular check-ins, self-assessments, and peer reviews can provide valuable insights into an employee’s strengths and areas for development. When these insights are integrated into the performance management process, employees can be empowered to take control of their growth and development, creating a more engaged and motivated workforce.

    Fostering Employee Development

    One of the most powerful aspects of performance management tools that transcend measurement is their role in fostering employee development. By focusing on learning and growth opportunities, these tools can facilitate skills development, career progression, and personal development plans. When employees see that their organization is genuinely invested in their growth, they become more committed, motivated, and loyal.

    Aligning Performance With Organizational Goals

    Performance management tools that go beyond measurement help align individual and team performance with broader organizational goals. This alignment is critical for achieving a shared vision and ensuring that employees contribute to the company’s strategic objectives. When everyone understands how their work connects to the bigger picture, motivation, and engagement soar.

    Enhancing Manager-Employee Relationships

    Performance management tools also play a pivotal role in strengthening manager-employee relationships. Regular feedback and open communication create an environment of trust and transparency. When managers focus on guiding and coaching their team members rather than simply evaluating their performance, a collaborative and supportive atmosphere is essential.

    Acknowledging The Human Element

    In the pursuit of transcending measurement, performance management tools must recognize the intrinsic human element in performance. Emotions, aspirations, and the work environment all influence how employees perform. Tools that acknowledge these factors are better equipped to help individuals and teams reach their full potential.

    Unlocking Business Potential

    As the business environment continues to evolve, the support of a professional employer organization (PEO) becomes increasingly important. PEOs like GMS extend a helping hand that reaches far beyond the conventional realms of HR and payroll services. They bring a holistic approach that empowers organizations to hone in on their core strengths. With their expert guidance on compliance, benefits administration, and risk management, PEOs liberate precious time and resources. This liberation, in turn, allows businesses to not just survive but truly thrive.

    At GMS, our HR experts ensure that your employee policies comply with all legal regulations and policies. Our performance review system offers the following:

    • Consistent feedback
    • Employee development
    • Goal setting
    • Tracking and documentation
    • Reporting
    • Customizable email templates and calendar invitations 
    • Training and implementation

    By partnering with a PEO, companies can navigate the intricate maze of workforce management, shed the weight of administrative tasks, and cultivate an environment that nurtures employee growth and development. In a world where operational efficiency and strategic expansion are paramount, PEO assistance isn’t merely an option; it’s a strategy that serves as the driving force behind a company’s progress. Contact our experts at GMS today.

  • Running a small business is no small feat. It requires dedication, passion, and an unwavering commitment to success. In this dynamic and competitive landscape, where every decision matters, small business owners must embrace a strategic approach that can elevate their venture to new heights. One such indispensable strategy is performance management. Often underestimated, performance management is key to unlocking a business’s full potential, especially for those operating on a smaller scale.

    The Essence Of Performance Management

    Performance management is not just another corporate buzzword; it’s a comprehensive strategy that helps businesses align their workforce’s efforts with their goals, ensuring improved productivity, employee engagement, and overall success. Performance management involves setting clear expectations, regularly monitoring progress, providing constructive feedback, and recognizing achievements. Performance management aims to create an environment where individuals can perform to the best of their abilities and align with the organization’s overall goals.

    Why Business Owners Should Embrace Performance Management

    1. Goal alignment: Effective performance management ensures that every employee understands their role in achieving the company’s objectives. This alignment fosters a sense of purpose and direction among the workforce, driving them to contribute meaningfully to the organization’s success.
    2. Continuous improvement: Performance management empowers employees to refine their skills and work habits through ongoing monitoring and feedback. This culture of continuous improvement translates into enhanced efficiency and innovation, contributing to the company’s competitiveness.
    3. Employee engagement and satisfaction: When employees feel that their efforts are acknowledged and their growth is supported, they become more engaged and satisfied. This positive atmosphere not only boosts productivity but also reduces turnover rates.
    4. Effective communication: Regular performance discussions foster open lines of communication between employees and management. This dialogue allows for identifying challenges and opportunities, leading to quicker problem-solving and optimal decision-making.
    5. Recognition and motivation: Performance management provides a platform for recognizing and celebrating achievements. Public acknowledgment of hard work and dedication instills a sense of pride and motivates employees to excel further.
    6. Data-driven insights: Collecting and analyzing performance data provides valuable insights into individuals’ and teams’ strengths and weaknesses. These insights inform strategic decisions, resource allocation, and future planning.

    Amy Latchaw, GMS’ Client Services Manager, added, “Performance management is one of the most important HR functions an organization can invest time and resources in. Effective performance management helps you better understand your employees, their talents and shortcomings, and what’s needed to achieve the organization’s goals.”

    The Power Of Clarity And Alignment 

    In the world of small business, resources are often limited. Therefore, ensuring that every effort is aligned with the business’s strategic direction is paramount. Performance management provides the tools to set clear goals, expectations, and priorities. When everyone in the organization knows what’s expected of them and how their contributions fit into the bigger picture, it breeds a sense of purpose that drives productivity.

    Nurturing Accountability And Ownership

    For a small business to thrive, accountability cannot be an afterthought. Performance management instills a sense of ownership within employees. When individuals take ownership of their tasks and projects, they are more likely to be invested in their success. This sense of responsibility boosts productivity and fosters a culture of innovation, where employees feel empowered to take initiative and contribute ideas.

    Continuous Learning And Adaptation

    In today’s fast-paced business landscape, adaptability is key. Small businesses must be agile in responding to changes in the market, technology, and consumer preferences. Performance management facilitates a cycle of continuous learning and improvement. Regular check-ins, performance evaluations, and feedback sessions allow employees to reflect on their progress, identify areas for growth, and make necessary adjustments. This iterative process ensures that the business remains relevant and competitive.

    Empowering Employee Development

    Employees are the backbone of any organization, and their growth directly impacts the business’s success. Performance management enables small business owners to identify high-potential individuals, address skill gaps, and provide targeted training and development opportunities. By investing in their team’s growth, business owners enhance their employees’ capabilities and create a loyal and motivated workforce.

    Building A Culture Of Recognition

    Recognizing and appreciating hard work is a cornerstone of effective performance management. Small business owners can harness the power of positive reinforcement to boost morale and foster a culture of appreciation. Employees who feel valued and acknowledged for their contributions are more likely to remain engaged and motivated.

    The PEO Advantage In Performance Management

    As the journey toward small business success continues, it’s essential to recognize the valuable role that a professional employer organization (PEO) can play in enhancing performance management efforts. PEOs bring a wealth of expertise and resources to the table, assisting small business owners in streamlining their performance management strategies. From offering guidance on goal setting and employee development to providing tools for data-driven decision-making and comprehensive HR solutions, a PEO like GMS can be a partner that propels your business toward its goals.

    By alleviating administrative burdens and providing a tailored approach to performance management, GMS empowers small business owners to focus on what truly matters – driving growth, fostering innovation, and nurturing a thriving workforce. So, as you embark on your journey of maximizing success, consider the strategic advantage that a PEO can bring to your performance management endeavors, leading your business toward a brighter and more prosperous future. Learn more about our performance management services and contact us today!

  • Gender diversity may seem like a passing trend; however, creating a gender-inclusive workforce has significant business advantages. Research consistently shows that diverse teams outperform homogeneous ones when it comes to problem-solving and innovation. A gender-diverse workforce creates a more inclusive and productive environment for your whole team. For example, diverse teams can experience a nearly 40% increase in productivity per worker and can increase profitability by almost 63%.

    Despite these overall benefits, women still encounter substantial inequalities in employment opportunities and promotions within the workplace. While women make up nearly half of the workforce, the proportion of women in top leadership positions falls significantly short of their overall representation. This disparity not only affects gender diversity but also hinders organizations from benefiting fully from the talents, perspectives, and experiences that women bring to the table.

    Multiple factors contribute to these disparities, including biases, stereotypes, and structural barriers perpetuating gender inequality. Women often encounter obstacles related to implicit bias in hiring and promotion decisions, limited access to mentorship and sponsorship opportunities, unequal pay, and work-life balance challenges.

    Diversifying your staff can be a real challenge and strain on your resources. Partnering with a professional employer organization (PEO) such as GMS can help. We’ve prepared some actionable strategies that you can begin implementing right away. With our support, you create a workplace that values and leverages the strengths of every individual.

    How Your Business Benefits From Gender Balance 

    A study of over 1,000 companies in 12 countries found that gender-diverse organizations are more profitable than their non-diverse counterparts. Not only are they 58% more likely to have a positive social reputation, but businesses with women in management positions experience 35% more return on equity (ROE).

    Achieving gender balance within your workforce enables a deeper understanding of your customer base. Women comprise 80% of consumers, so their buying habits significantly impact business growth. By cultivating a gender-balanced workforce, you bring together diverse perspectives, experiences, and ideas that can enhance your ability to cater to different customer segments.

    When both male and female perspectives influence decision-making, you can develop products, services, and marketing strategies that resonate with a broader audience. A diverse workforce allows you to establish stronger connections with customers, foster customer loyalty, and gain a competitive advantage in the marketplace.

    Establishing a more gender-balanced team is only one piece of the puzzle. In order to tap into these diverse insights and approaches, you must foster an inclusive environment where everyone has an equal voice. This diversity of thought leads to more robust decision-making processes, the ability to identify and address blind spots, and the development of innovative solutions.

    Hiring And Promotional Strategies 

    A common mistake many businesses make is the failure to develop long-term strategies. Like any business endeavor, implementing a strategy without ongoing evaluations and adjustments can waste valuable resources. To counter this issue, it’s essential to regularly reevaluate your diversity efforts to determine their effectiveness and make necessary improvements. To start this process, you can:

    Implement clear performance evaluation criteria

    Statistically speaking, women receive more attention and criticism for their failures than recognition for their successes. This translates to fewer promotions and raises for women compared to their male counterparts, which can negatively affect your business’s ROE. To help combat this within your promotional processes, establishing explicit performance evaluation criteria is essential to eliminate conscious and unconscious bias. The criteria for evaluating employees should encompass strategic, operational, and individual performance factors that are clear, attainable, relevant, and quantifiable. Once defined, these criteria will objectively assess your employees on a scale from “not met” to “met.” This not only assists in eliminating bias during promotion decisions, but it also helps give your whole staff a clear understanding of your expectations.

    Offer unconscious bias training

    Unconscious or implicit bias is the prejudice or unsupported judgment in favor of or against one thing, person, or group often developed in early childhood and reinforced through familial, educational, and cultural institutions. With proper training, you can help eliminate the impact unconscious bias has on your business. This bias extends beyond gender and can encompass prejudice against individuals without a high school or college education or those engaged in “blue-collar” work such as manual labor or skilled trades. Unconscious bias training can help your staff effectively interact with customers and colleagues from diverse backgrounds. This training aims to foster better understanding and communication, promoting a more inclusive environment for everyone.

    Develop transparent and inclusive job descriptions

    To promote more balanced and inclusive hiring practices, utilize less rigid language in job descriptions. For instance, by replacing terms such as “competitive” and “best of the best,” which tend to appeal more to men, with language that emphasizes qualities such as “loyalty” and “collaboration,” you can help attract a more diverse range of candidates. Additionally, limit the use of industry or company-specific terminology. This allows candidates with diverse experiences and skill sets to understand the requirements and qualifications better, making them more likely to apply. By using clear and accessible language, you open up your job post to individuals who may have been deterred by unfamiliar terminology, ensuring a broader and more diverse applicant pool.

    Foster an inclusive workplace culture 

    Create a supportive and inclusive environment that values diversity and promotes gender equality. Encourage inclusive language such as “team” or “folks” instead of “guys.” Inspire open dialogue, respect, and amplify marginalized voices in meetings. In other words, be mindful of who takes up the most space in discussions, who is being interrupted, and who isn’t speaking at all. This can benefit your whole team, not just women. Quiet and more introverted team members can have valuable insights but may not feel comfortable or don’t have the chance to share. So, ensure you’re providing equal opportunities for all employees to contribute.

    Set anti-harassment policies

    To assist with retention efforts, it’s vital to cultivate a workplace culture that fosters safety, equality, and respect. This involves developing and enforcing policies and processes that address harassment, discrimination, and any other issues that may arise. Communicating these policies to employees and providing avenues for reporting and addressing concerns are key steps in creating a safe and equitable environment where everyone feels valued and supported.

    Promote flexible work arrangements 

    By offering flexible work hours, remote work options, and family-friendly policies, you demonstrate a commitment to supporting work-life balance for all employees, fostering an inclusive workplace that acknowledges and values diverse needs. These initiatives benefit employees with caregiving responsibilities and promote employee well-being, productivity, and overall job satisfaction, leading to a more engaged and motivated workforce.

    Conduct pay equity audits

    Women, on average, still only make 82 cents compared to a man making a dollar. Through a pay equity audit, you can identify any inequities within your business related to factors such as race and gender. By regularly reviewing and analyzing compensation data, you can address any discrepancies and provide fair and transparent salary structures free from gender-based wage gaps.

    Support career development and training

    Professional development programs can include workshops, seminars, conferences, and training sessions. These programs should focus on enhancing leadership, communication, negotiation, strategic thinking, and other competencies relevant to advancing in leadership roles. These programs can benefit the women on your team and anyone interested in developing their skills.

    Maintaining An Equitable Culture 

    In addition to implementing more inclusive hiring and promotional practices, fostering a culture of respect, accountability, and compassion is crucial for creating a truly gender-diverse workplace. Regularly communicate to your staff the benefits and positive impacts of diversity and inclusion to help generate company-wide buy-in and support for these initiatives.

    Develop an anti-harassment policy clearly outlining the consequences for leaders and employees who engage in repeated harassment or create a hostile work environment. Within this policy, ensure a robust complaint system is in place where staff members can feel safe to report any misconduct. Establishing a strong complaint system empowers your team to come forward, address issues promptly, and uphold accountability within your organization. This proactive approach not only helps prevent future incidents but also showcases your dedication to developing a respectful and supportive workplace culture.

    Performance Management Assistance 

    Performance management plays a pivotal role for business owners as they make crucial decisions concerning training, career development, compensation, transfers, promotions, and termination. Through our employee performance management service, GMS can help you set clear goals and expectations for each employee and provide feedback about those goals. Employees also value performance management, as it can offer opportunities for them to grow within your organization and, ultimately, advance their careers.

    Additionally, our learning management system makes it easier for you to streamline job training, improve employee performance, and reduce costs for learning platforms and in-person training. Partnering with a PEO like GMS can elevate the burden associated with managing employees, and protect your revenue and profits from unexpected fines, all while maintaining complete control over your team. Contact us today, and let’s get started!

  • It should come as no surprise that an engaged employee is typically a more productive employee. Performance management is an essential process for training, developing, and providing direction for your greatest assets. The problem is that successful performance management can take more than just an annual review or other traditional methods.

    The performance management cycle is a strategic plan to encourage and sustain employee success. Keep reading to learn more about how a performance management cycle works and how it can benefit your company.

    What Is A Performance Management Cycle?

    A performance management cycle is a continuous process designed to evaluate employees and steer workers’ performance. The exact length of this cycle can vary. Some businesses opt for an annual cycle that culminates with yearly reviews, while others adapt the cycle to operate on a quarterly basis.

    Regardless of the time periods, the performance management cycle is meant to be a never-ending process that repeats upon completion. A typical cycle involves four specific steps:

    1. Planning
    2. Monitoring
    3. Reviewing
    4. Rewarding

    Planning

    The performance management cycle starts with an opportunity to set organizational goals. These goals can be objectives for the whole year or particular targets for the upcoming cycle. Either way, this first stage is the time to determine an overall strategy for your business.

    The planning stage should start with the management team setting goals for the organization and then tying individual and team targets to those goals. Managers can then communicate this information to employees and work on setting goals, tasks, targets, and other guidelines to help achieve personal and organizational success.

    While organizational targets should be determined at the management level, planning out employee goals should be a collaborative process. By working with employees, individuals can better understand why these goals are important and become more invested in their success. This stage is also an excellent opportunity to showcase how achieving these goals can help employees grow their own skills and value.

    Monitoring

    Once planning is complete, the next step is to monitor employee and team progress. Regular check-ins play a pivotal role in helping employees and teams achieve their goals and address any roadblocks that may derail these efforts.

    Check-in intervals can vary but tend to be more effective when done more frequently. For yearly cycles, it’s best to meet with employees on a monthly or quarterly basis. Some businesses can even benefit from weekly check-ins, as 85% of workers who have weekly check-ins with their managers are more engaged than those without regular communication. No matter the timing, try and cover the following topics during check-ins:

    • Overall progress
    • Accomplishments
    • Roadblocks and other issues
    • Needed support
    • Potential changes

    Continuous monitoring allows businesses to keep employees on track as well as be flexible when needed. If employees struggle to stay motivated for far-off goals, check-ins can help managers to create short-term subgoals and provide assistance when needed. This level of collaboration helps employees stay aligned with company performance goals while providing them the support necessary to tackle proper, actionable steps.

    Reviewing

    Once the cycle comes to an end, it’s time to conduct official performance reviews. Managers should take this time to meet with each employee to determine if their goals were met and decide next steps.

    The monitoring process gives managers perspective on how well the employees have done throughout the cycle. After that, an official review provides employers and employees a definitive chance to evaluate if goals were met and how well the process went. Participants should try and answer the following questions during this review:

    • Was the goal completed and how well did the employee perform on these tasks?
    • Is the goal still in line with the organization’s goals?
    • If the goal isn’t complete, was it realistic or were there reasons why it couldn’t be met?
    • Did the employee have the support needed to achieve their goals?
    • Did the employee grow from the experience and gain useful skills or experience?
    • How can we learn from these goals to improve the overall process and ensure success for future cycles?

    As with the planning and monitoring stages, reviews are a great opportunity to collaborate with employees and keep them engaged. It’s important to let employees know that their feedback is important. Let them share their perspective on how they did, whether they achieved their goals or not. If they fell short of their goals, discuss these performance issues, and provide meaningful advice on how to improve and lay out solutions to address these concerns.

    Rewarding

    Each cycle ends with the reward phase, which is an essential tool for employee motivation. After putting in hard work and dedication, it’s critical to show employees that their efforts are appreciated. If not, it can be easy for workers to feel like their contributions in the performance management cycle doesn’t matter. The lack of appreciation directly affects engagement, and can even lead to employees seeking other opportunities.

    Rewards come in many forms and should be awarded on merit. By fairly handing out rewards, you not only recognize the workers who did their part, but also showcase what can happen if they achieve their goals in future cycles. Potential rewards include:

    • Company-wide recognition
    • Official written reviews with positive feedback
    • A one-time bonus or gift
    • A raise
    • Extra days off or work flexibility
    • Special projects or perks

    Once the rewards and recognitions are handed out, it’s also time to reconvene at the management level to assess the cycle and adjust for the future. Discuss any issues or other findings that would affect the future goals and get ready to start the cycle over again.

    What Are The Benefits Of Using The Performance Management Cycle?

    A defined performance management cycle gives employers a framework to boost productivity and engage management and employees. In turn, businesses can enjoy a few key benefits from a streamlined performance management process.

    Goal alignment and flexibility

    Performance management should benefit both employers and employees. The planning phase allows management to identify what goals are most important for the overall growth of the business and tie employees’ performance targets and education around those needs.

    The cycle also offers room for management and employees to adjust these goals if necessary. Over time, certain targets may become less important than new training needs or performance criteria. This flexibility gives both managers and employees the freedom to modify certain targets or tasks to accommodate these changes.

    Improved engagement

    The performance management cycle gives employees regular opportunities to be open about their goals, and allows time for managers to listen to them. This collaborative conversation not only allows employers to gather feedback, but also keep employees engaged. Employees who feel heard are 4.6 times more likely to feel empowered to do their best work. That level of engagement is a major plus for all parties.

    Retention

    The performance management cycle allows employees to receive regular feedback from managers, which makes a notable impact on retaining talent. According to Gallup, businesses that provided continuous feedback reduced turnover by nearly 15% compared to organizations that offered little to no feedback.

    A continuous cycle also gives managers more chances to discuss an employees’ growth and highlight successes. Roughly, a quarter of workers leave a job due to lack of recognition, which can be given during regular check-ins and the reward stage. These continuous opportunities give managers opportunities to value an employee’s work while still providing guidance on ways to get better.

    How To Maximize Your Performance Management Cycle

    While the performance management cycle gives employers a good framework for enabling growth and keeping employees engaged, there are ways to maximize the effectiveness of the process.

    Focus on the positive, even when dealing with the negative

    While it can be easy to concentrate on whether a goal is met or not, it’s important to give specific, detailed feedback during check-ins and reviews. Vague, generic criticism is only going to frustrate employees, so be specific and use language that makes employees think in positive terms, even if the feedback is negative. For example, position a performance improvement plan as a way to help the employee correct issues and succeed in the future instead of as a punitive measure.

    Don’t hold back on recognition

    Another way to maximize the performance management cycle is to provide recognition along the way. Proper recognition doesn’t need to wait until the review stage. If an employee does something well, let them know. Even something as simple as verbal praise can make an impact on an employee’s morale, and notable efforts may be worth additional rewards along the way.

    Utilize SMART goals

    Not all goals are created equal. Try to outline your goals using the S.M.A.R.T. method to give your employees and organization the best path for success. S.M.A.R.T. goals are:

    • Specific – Make sure the goal includes clear details about what should be achieved and why it is important.
    • Measurable – Make sure the goal can be measured or have a definitive way to indicate if it has been achieved.
    • Achievable – It should be realistic to complete a goal within the given timeframe for the cycle.
    • Relevant – The goal should tie into the organization’s overall goals and make sense for the employee to complete based on their responsibilities or needs for growth.
    • Time-bound – The goal should have a definite timeline for completion, along with potential milestones that can be used to track success along the way.

    Maximize Your Employees’ Potential

    Performance management plays a critical part in making personnel decisions ranging from training and compensation to transfers and termination. The performance management cycle gives employers a streamlined, repeatable process that gives management more insight and actively engages employees.

    Of course, a dedicated performance management process takes time and dedication to run properly. GMS partners with businesses to take on administrative burdens like performance management and other essential HR functions. Our team of experts and cutting-edge human resources information system (HRIS) allows you to spend your time on running your business while GMS makes your business simpler, safer, and stronger.

    Ready to invest in your greatest assets while saving yourself time? Contact us now to learn about our performance management services and more.

  • As a small business owner, you have plenty of responsibilities. Some of these tasks are unenjoyable because they’re time-consuming or confusing, but there’s one particular job that’s unpleasant for everyone involved: disciplining employees.

    Whether it’s a minor transgression or a fireable offense, disciplinary discussions are as important as they are difficult. It’s essential that leadership tackles these issues head-on to address incidents and prevent future problems, but employers shouldn’t go into these discussions without a plan. Thankfully, progressive discipline policies give small businesses the direction they need to appropriately handle these unfortunate situations.

    What Is A Progressive Discipline Policy?

    Simply put, a progressive discipline policy is a process designed to address and modify actions or behaviors that are unacceptable in the workplace. These steps allow employers to make a good-faith effort to help employees learn from mistakes and give them a chance to meet certain standards. These expectations are spelled out through three core components:

    • Definitions – A set of clearly defined definitions and examples of what constitutes as unacceptable workplace behavior.
    • Consequences – Thorough descriptions of what how enemies will be disciplined for unacceptable behavior and how these actions can escalate to termination.
    • Resources – Details on who employees can go to with any issues, concerns, or questions.

    A progressive discipline policy allows employers to address not only conduct concerns, but also performance issues. A good policy gives management clear steps to correct individual and repeat problems, all while documenting these episodes for both the employee and employer. Having this type of policy in place provides multiple benefits for your small business.

    You set the ground rules for everyone

    A good policy allows your business to make performance and conduct expectations clear and spell out the consequences for not meeting those expectations. This information gives everyone the knowledge they need to meet and exceed working standards.

    You collect the necessary information for ending an employee relationship

    Termination is not an easy decision. A progressive discipline policy gives employers the means to fairly and objectively make this call by documenting how employees didn’t make the necessary improvements over time and outlining the repeated offenses.

    You protect your business

    A progressive discipline policy serves as more than just guidelines for improving employee behavior. An existing policy gives businesses evidence to back your decisions if an employee files a discrimination complaint or claims their termination was unfair. That existing document in your employee handbook can play a key role in mitigating risk in the future.

    The Four Key Steps For A Progressive Discipline Policy

    One of the key parts of any progressive discipline policy are the steps management should take to properly address offending employees. These steps range from initial notification all the way to termination, giving employers the means to both work with employees and document efforts to correct problematic performance or actions.

    1. Verbal warning

    The first step is to officially inform the employee about what they have done wrong. Meet with the offending employee in a confidential meeting to break down how they either haven’t met performance standards or displayed bad behavior. This conversation immediately sets your expectations and lays out next steps for the employee to recognize the issue at hand and correct it.

    While the warning is verbal, it’s still important to document the event to officially put the employee on notice. If possible, have an HR representative in the meeting to provide added support and provide backup. You’ll also want to create a document that includes a few key details:

    • When you gave out the verbal warning (including both the date and time of meeting).
    • The reason for the warning and what was discussed in the disciplinary meeting.
    • The next steps that both sides agreed to during the meeting.
    • Who was present in the meeting.

    2. Written warning

    If a verbal warning isn’t enough to improve performance or curb bad behavior, it’s time to present your concerns in writing. This formal written warning should include details on the policy and specifics on how the individual violated company rules. This document should also include expectations on how to correct the offense, what will happen if the employee is non-compliant, and the date you presented the written warning.

    As with verbal warnings, this meeting should be confidential and everyone involved must sign the form acknowledging the discussion. One difference is that you should also give the employee the opportunity to assess their own behavior on the written document. Let the employee know that signing the form isn’t an admission that they agree, just evidence that the discussion took place and that they are accountable for future corrective action. Once everyone on hand signs the form, you can add it to the employee’s personnel file.

    3. Final warning

    The final warning is very similar to doling out a written warning, except that it should be clear that this meeting is the employee’s last opportunity to comply with expectations.

    Once again, present a dated document that restates the policy in question, what they did wrong, and what must be done to correct this behavior. The key difference is that this document should clearly indicate that this meeting is a final warning and future noncompliance will result in the employee’s departure from the company. Once the form is signed by everyone on hand, add it to the same file as the rest of the warnings.

    4. Termination of employment

    If all three previous steps don’t work, it’s time to let the employee go. Meet with the offending employee and notify them that they’re no longer a part of the company. You should present this individual with a written, dated termination notice and save a copy for the company’s personnel records. Everyone present for this meeting should also sign this document.

    This meeting also serves as the right time to wrap up any tasks required to finalize the termination. You’ll need to inform the departing employee about what to expect in terms of receiving their final pay, which can depend on your state’s requirements. You’ll also need to collect and company property from the employee, which can include keycards, laptops, and other items or equipment. Once the employee retrieves any personal items, immediately change any relevant passwords and restrict prior access to company systems.

    Improve Employee Performance and Limit Risk with a PEO

    Your workers are your greatest asset, but that doesn’t make employee performance management any easier. Everything from creating thorough progressive discipline policies to conducting performance reviews not only takes time, but also has a major impact on your business’ success.

    The good news is that you don’t need to take on these responsibilities alone. GMS partners with businesses to take on the administrative burdens associated with managing employees, saving you precious time and protecting. Contact GMS today to talk to our experts about how we can save your time, money, and headaches through professional performance management.

  • You don’t need to be in school to learn a few tricks. Employees play a huge part in the success of your business. Retaining and developing a good group of employees can set your business up for bigger things in the future, especially when you consider that replacing an employee can cost up to 50 percent of that employee’s salary.

    Employee training and performance management are key HR functions that can help you shape your employees into an even more successful group. Here are some back-to-school tips to help you make sure that your business is on the right path when it comes to training and performance management.

    A small business owner going through a performance management review with a happy employee.

    [more] 

    Employee Training Tips

    Plan Ahead

    Whether you just hired a new employee or are preparing to conduct ongoing employee training, it’s good to make a list of everything that employees should learn. This can serve as a checklist to guide you and your employees through the training process. 

    Start your list off with simple items or information. For example, a training list for a new employee could kick off with introductory information like where to park, a tour of the workplace, and an introduction to their workspace. As your employees progress through training, the list items can gradually cover more complex information and education. You can also modify this list as you progress through training to account for any knowledge or skill gaps you discover.

    Have Employees Get Involved

    More than one person can assist with training. In fact, it can be good to have various members of your business train employees on other facets of the business if they’re an expert in a certain area. Not only does this help spread the responsibility of training employees, it can also empower your employees to take a more active role in improving your company.

    Another way to have existing employees train newer or younger people at your company is to start a mentoring program. Experienced mentors can help teach other employees things that they normally wouldn’t pick up in manuals, training videos, or other traditional methods. Also, these relationships can help inspire employees to stay with a company, especially for millennials. According to Forbes, “millennials planning to stay with their employer for more than five years are twice as likely to have a mentor (68 percent) than not (32 percent).”

    Train Employees Regularly

    A single day isn’t nearly enough to truly prepare an employee for a job. Training is an ongoing process that shouldn’t be contained to the beginning of an employee’s tenure at a company. 

    Regular training updates can help make sure that employees are on the top of their games and keep them interested and motivated. Continuous professional development can include regular training sessions, all-staff meetings, or outside events like conferences that can help employees maintain skills and knowledge long after their initial onboarding process.

    Performance Management

    Set Realistic Goals

    It’s hard to evaluate an employee’s performance if you don’t set goals for them first. However, an unattainable goal won’t do anything to help motivate employees. Sure, tripling sales numbers for a quarter would be great, but it’s not a good guideline for growth if it’s something an employee has no chance of completing. Instead, base employee goals on the SMART framework:

    • Specific – Clear and relevant to an employee’s duties
    • Measurable – Able to be tracked to determine success
    • Achievable – Reasonable, but still difficult to push employee toward growth
    • Relevant – Worthwhile for both the company and employee
    • Time-based – Has a target date for completion and review

    It’s also important to include your employees when it’s time to set goals. If you dictate goals to employees, they won’t be as likely to take them to heart. Giving them some say in what they want to achieve allows employees to own their goals and give them a milestone to work toward in the future.

    Communicate

    Setting and reviewing goals shouldn’t be the only time you check in on employees about their performance. Annual reviews provide a good opportunity to discuss overall growth or review goals, but it’s also good to regularly talk with employees about their performance.

    A great way to motivate employees is to build relationships with them. Establishing regular face-to-face communication and making yourself available can help employees open up about their thoughts, suggestions, and complaints.

    In turn, random check-ins with an employee about how he or she is performing should feel less like a pop quiz and more like a natural work conversation. The information you gather from these talks can be extremely helpful toward making meaningful changes that can help both you and your employees make strides to change your company for the better.

    Give Them Rewards They Want

    A big part of performance management is making sure that talented employees feel properly rewarded for their hard work. Rewarding employees can benefit business in two impactful ways. First, it can help you save money, as disengaged, disinterested employees led to a loss of up to $550 billion per year for U.S. businesses, according to Entrepreneur. Second, talented employees who don’t feel adequately rewarded are more likely to try and find a job somewhere that will recognize their efforts.

    The types of rewards you should use depend on your employees. Financial incentives are an obvious go-to option. However, some of the more impactful rewards are those personalized to fit an individual.

    For example, if an employee has children and has to manage dropping kids off at school or daycare, offering them the ability to work from home or shift their hours to be more flexible shows you care while giving them something they want. Other employees may desire chances to advance in the workplace, so rewarding them with the ability to attend conferences or other career development events helps them reach their personal goals. 

    These rewards also don’t have to be grand gestures. Small, affordable rewards like open recognition in the office or gift cards are small rewards that can help employees feel validated by the work they did.

    Invest in Training and Performance Management

    The ongoing development of your employees is important, but it’s also yet another responsibility that’s on your plate. Fortunately, you can still invest in the growth of your employees and business without the time commitment. 

    GMS can help take on the administrative burden of training, performance management, and other HR functions so you can spend your time building relationships with your team growing your business in other ways. Contact GMS today to talk to one of our experts about how we can help you strengthen your business today.

  • An underperforming employee in your organization is an unfortunate reality that every business owner may have to face at one point or another. When an employee is failing to meet expectations, not only do those directly associated with that employee suffer, but the entire company will eventually feel the ripple effect of these behaviors. These repercussions are typically felt more greatly and much more quickly within a smaller business, where every employee tends to play a larger role in the success and failure of your operation.

    Eventually, though, you’ll reach a point where it’s clear that the situation has to change. While terminating the employee may seem like the logical course of action when you reach this point, performance improvement plans may offer a better approach to employee performance management.

     Silhouette of a businessman pushing a boulder up a hill.

    What is a Performance Improvement Plan?

    A performance improvement plan (PIP), sometimes referred to as a performance action plan, is a tool used to give an underperforming employee the opportunity to succeed. Essentially, it can be viewed as a probationary period for employees. The plan itself should be a formal, written document that outlines any recurring behavioral and/or performance issues along with a specific timeline for the employee to achieve certain goals to regain good standing in the company.

    Steps to Implementing a Performance Improvement Plan

    The Society for Human Resource Management (SHRM) outlines the steps that organizations should take to implement a performance improvement plan:

    1. Identify the Underperforming Employee

    Underperforming employees can be challenging to identify within an organization. For example, an underperformer could be a new hire that has a larger learning curve than originally anticipated. Even a top performer can become disengaged if there’s a lack of growth opportunities or challenges. According to PeopleGoal, an employee experience platform, some signs that may suggest that an employee is struggling include:

    • Decreased productivity
    • Decreased engagement
    • Increased time off
    • Increased tardiness

    2. Determine the Right Course of Action

    Performance improvement plans can be beneficial in certain circumstances. However, they can also be a detriment if there isn’t a genuine commitment to improvement. SHRM says that performance improvement plans should be implemented when there is “a commitment to help the employee improve, not as a way for frustrated managers to start the termination process.” 

    To assess whether a performance improvement plan is the appropriate next step, ask yourself:

    • Is it likely that the issue can be resolved through a formal improvement plan? Problems that involve sales goals, quality ratings, and other quantitative objectives are typically issues that could be resolved with a performance improvement plan. Issues related to a poor attitude or bad behaviors, on the other hand, usually aren’t as well-suited to using the goal-oriented process of a performance improvement plan.
    • Has the employee received the proper training to perform the job well? Was the employee’s onboarding process sufficient? Additional training outlined in a performance improvement plan can help correct any gaps in training.
    • Is there a known personal issue affecting the employee’s performance? When an employee experiences troubles in their personal life, it can affect their work performance. A performance improvement plan can help the employee get refocused and back on track in a reasonable time frame.

    3. Draft an Improvement Plan

    Once the need for a performance improvement plan has been established, it’s time to start drafting the plan. As you write the performance improvement plan, be sure to:

    • Define what is considered an acceptable level of performance. Consider the employee’s job description as well as the company guidelines outlined in your employee handbook.
    • Identify areas where the employee’s performance is lacking. Include specific details, such as dates, specific data, detailed explanations, and any previous guidance or reviews given to the employee.
    • Set specific, measurable, attainable, relevant, and time-bound (SMART) goals. Keep in mind, performance improvement plans usually last 30, 60, or 90 days. An example of a SMART goal could be, “John Smith must produce at least 100 units per month for the next three months.”
    • Provide guidance on what the company will do or provide to help the employee achieve these goals. For example, a manager might provide additional training, resources, or coaching to help an employee close a skills gap.
    • Include how often you will meet with the employee to review their progress. Weekly check-in meetings can be common, but the frequency can depend on the goals or circumstances.
    • Clearly state the consequences of not meeting the objectives of the plan. Consequences may include a demotion, transfer to a different position, or termination.

    4. Review the Plan

    It’s important to remove any bias against the employee from the performance improvement plan, especially if you work closely with the employee. Ensure that the performance issue is clearly stated, the goals are fair, and the deadlines are reasonable. It could be in your best interest to have someone in HR review the plan to ensure the plan is attainable and fair.

    5. Implement the Plan

    It’s now time to meet with the employee to discuss the plan and your expectations. A word of caution: performance improvement plans tend to get a bad rap with employees, as they can often be seen as the first step toward termination. As a result, some employees may decide to quit, rather than stick around for what they believe to be inevitable. It’s also important to note that not every employee will respond to criticism well.

    When you meet with the employee, it’s important to communicate the company’s commitment to the plan and to the employee’s success. Employee feedback should also be encouraged during this time to help clarify any areas of confusion and understand their perspective on the current situation. After reviewing the plan and making any modifications, you and the employee should both agree to and sign the written plan.

    6. Monitor Progress

    As stated in the performance improvement plan, you should regularly meet to review the employee’s progress toward meeting their performance goals. Ensure all meetings are scheduled and occur on time. Cancelling, rescheduling, or tardiness to meetings could convey a lack of importance or commitment from you to the employee.

    During these check-in meetings, evaluate the employee’s progress, identifying why progress has or has not been made. If needed, provide solutions or resources to help get the employee back on track.

    7. Plan Conclusion

    The outcome of a performance improvement plan is situational. In an ideal scenario, the employee would reach their goals by or before the plan’s deadline. If this is the case, formally close the performance improvement plan, recognize the employee’s success, and allow the employee to continue employment with the expectation of continued good performance.

    If an employee falls short of meeting their performance goals in the given timeline but is committed to improvement, it could be worthwhile to extend the deadline. In other situations where the employee is unable to improve or their performance worsens, you’ll need to consider whether a transfer, demotion, or termination would be in the best interest of the company.

    Benefits of a Performance Improvement Plan

    Regardless of the outcome, there are many benefits to implementing a performance improvement plan. The process of identifying the root causes of poor performance, outlining clear expectations for improvement, and giving the employee a chance to rectify shortcomings could save significant time and costs related to termination and re-hiring. Additionally, by having these types of plans in place, you’ll create a culture of performance accountability and continuous improvement along every rung on the corporate ladder. 

    Employee Performance Management Services

    As a business owner, performance management is critical to making decisions related to training, career development, compensation, transfers, promotions, and termination. Professional employer organizations (PEOs) like Group Management Services can help. Whether it’s reviewing a performance improvement plan, documenting performance reviews, or even initiating demotions, transfers, or terminations, we can take on the administrative challenges associated with managing employees. In addition to performance management, we can provide comprehensive HR services, including payroll, benefits, and risk management. Contact GMS today to learn more about our employee performance management services.